Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351773 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Columbia University — 3050 Corlear Ave Ste 204, Bronx NY, 10463

Feb 16, 2026 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (14 biz days early)
Active: 6 biz days
Paused: 10 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Feb 16 → Mar 2, 2026
10 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 10, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 16, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Mar 2 Ready for Release ⏸ Paused 10 —
Mar 2 → Mar 10 Scheduled ▶ Running 6 6
Holding 10.0d (excluded)
Coordinators 6.9d
Billing 1.5d
✓ SLA Met
Holding (excluded from total)
10.0 days
Coordinators
6.9 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 16, 2026 Due: Mar 30, 2026 Completed: Mar 10, 2026 (20 days early)
📅
16.0 days Total Age
⏱️
10.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568594
follow up to WO-01302521
Closed
Affiniti CVx Ultrasound System - IP 101347740 - SN US223R0616
Priority
High
Origin
Email
Reason
New Case
Contact
Maria Zayas
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351773 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Feb 16, 2026 • Closed: Mar 10, 2026
Completed with minor delays
Invoiced • 179 days old
🚨
Primary Delay 10.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
10.0d
Scheduled
6.9d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 RArnold - Called 718-601-3700 for Maria. She confrimed 03/09 @ 9:30.dispatching to Andre.


02/24/2026 RArnold - Called (718) 601-3700 for Maria. No answer. 


02/23/2026 RArnold -Emailed Maria for update on reschedule. Offering Andre for 02/27 @ 2:30 pm

02/16/2026 RArnold - Called (718) 601-3700 for Maria. Office closed due to holiday. Left a message. Sending email to reschedule Andre for 02/20 at 12:30.


02/16/2026 EMartin follow up to WO-01302521

-previous notes-

02/05/2026 RArnold - Sent Reminder Email


11/06/2025 RArnold - Called 718-601-3700 for Maria Zayas. She needs a Friday. 02/13 @ 9am for Andre. 


mz2173@cumc.columbia.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 101347740 - SN US223R0616
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Feb 16, 9:44 AM
Case Number: 00568594
Subject: follow up to WO-01302521
Status: Closed
📋
Work Order Created Feb 16, 9:50 AM
Work Order: WO-01351773
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Feb 16, 11:24 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 33m
🚨 10.0 business days
👷
▶
3 Technician Assigned Mar 2, 11:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-09T13:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 14d 0h
⚠️ 7.0 business days
⏱️
▶
2 5x Labor Added Mar 10, 11:42 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 23h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 12, 12:37 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 0h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 18m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00568594
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 9, 9:30 AM
Created
Feb 16, 9:50 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03137229 Labor Open 2 $0.00 Mar 10, 11:42 AM
WL-03137230 Labor Open 2 $275.00 Mar 10, 11:42 AM
WL-03137231 Expenses Open 1 $0.00 Mar 10, 11:42 AM
WL-03137232 Expenses Open 1 $0.00 Mar 10, 11:42 AM
WL-03137233 Travel Open 29 $0.00 Mar 10, 11:42 AM
WL-03141362 Labor Open 0.016666666666667 $38.00 Mar 12, 12:37 PM

Details