2-23 DSR sent KSmith email, customer needs Tech before April. 2/20 KSmith -- Scheduled for 4/6-4/7 with Carlibi. 9-11am
2/20 KSmith -- Site thought they were scheduled for next Tuesday. Advised they are not due until April and we do not show anything scheduled for next week for this location. Awaiting customer response
2/20 KSmith -- Sent email to schedule for 4/6-4/7
🔧Work Performed
Completed annual inspection. All work documented in ebiotrack 256-16356-33079.
🔍Technician Findings
Completed annual inspection. All work documented in ebiotrack 256-16356-33079.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 179
https://www.ebiotrack.com/inspection.php?iid=33079
📧
Email:Re: [EXTERNAL] Oak Street Health - Simpson -- EMSAR Inspection -- WO-01351774
Completed Feb 20, 2026
From: carlibi.rojas@oakstreethealth.com
To: ksmith@emsar.com
Sure
BE AMAZING, You're in CONTROL!!!
Have an amazing day!
Carlibi Rojas, MHA/MBA/FSA | c. 872.328.2407 |
Sr. Practice Manager | Bronx-South | Simpson |
www.oakstreethealth.com <https://protect.checkpoint.com/v2/r01/___http://www.oakstreethealth.com/___.YzJ1OmVtc2FyMTpjOm86NDNiYjEzYzIyMDAyNGFmOTdjNzM3ZjBkZTUxOWRhYTY6NzpmYTI2OjMwMDAzNTA2ZTI3MDdiMWM4MjI1Y2IzZDI3NzQxYzRmOGYyNjFkNThlOGIwMmEwYzBkYjFhMmEwN
📧
Email:Re: [EXTERNAL] Oak Street Health - Simpson -- EMSAR Inspection -- WO-01351774
Completed Feb 20, 2026
From: carlibi.rojas@oakstreethealth.com
To: ksmith@emsar.com
Someone messaged me this week that they went to 1555 Westchester by mistake last Tuesday and wanted to come next Tuesday to this location.
BE AMAZING, You're in CONTROL!!!
Have an amazing day!
Carlibi Rojas, MHA/MBA/FSA | c. 872.328.2407 |
Sr. Practice Manager | Bronx-South | Simpson |
www.oakstreethealth.com <https://protect.checkpoint.com/v2/r01/___http://www.oakstreethealth.com/___.YzJ1OmVtc2FyMTpjOm86Z
📧
Email:Re: [EXTERNAL] Oak Street Health - Simpson -- EMSAR Inspection -- WO-01351774
Completed Feb 20, 2026
From: carlibi.rojas@oakstreethealth.com
To: ksmith@emsar.com
Hi Kourtney
I thought we already had a date scheduled for next week Tuesday?
Thanks
BE AMAZING, You're in CONTROL!!!
Have an amazing day!
Carlibi Rojas, MHA/MBA/FSA | c. 872.328.2407 |
Sr. Practice Manager | Bronx-South | Simpson |
www.oakstreethealth.com <https://protect.checkpoint.com/v2/r01/___http://www.oakstreethealth.com/___.YzJ1OmVtc2FyMTpjOm86ZDQ0NzMwMWJhNTY2NmM1OTNiYjcwNzY3MDViMGZhNzE
📧
Email: Oak Street Health - Simpson -- EMSAR Inspection -- WO-01351774
Completed Feb 20, 2026
To: carlibi.rojas@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Oak Street Health - Simpson -- EMSAR Inspection -- WO-01351774
Body:
Hi Carlibi,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Oak Street Health - Simpson located at 1024 Westchester?
If not, would you have the contact information of the person I need to speak with?
If you are the correct pe
📅
WO-01351774 - Inspection - DD: 04/30/2026 - Bronx - Oak Street Health - Simpson
Apr 6, 2026 11:00am – 9:00am
Work Order: WO-01351774
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Simpson
Address: 1024 Westchester, Bronx, NY 10459
Manufacturer:
Model #:
Serial #:
Contact Name: Carlibi Rojas
Contact Phone: 9296889062
Contact Email: carlibi.rojas@oakstreethealth.com
Due Da
Timeline
📞
Case Linked Feb 16, 6:00 AM
Case Number:00568540
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 16, 9:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Feb 20, 12:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 2h
🗓️
▶
2
Status: Scheduled Feb 20, 4:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-04-06T13:00:00.000+0000
🚨29.9 business days
📅
Dispatch Scheduled by Kourtney SmithApr 2, 10:17 AM
Scheduled For:2026-04-06T15:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Mohamed ShareedApr 6, 10:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:44d 16h
🚗
Status: Tech Off Site by Mohamed ShareedApr 6, 5:30 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:6h 36m
🔩
7x Parts Added Apr 6, 9:06 PM
Type:Parts, Labor, Travel, Expenses
Status:Open
Qty:1, 5.5, 0.5, 10, 3
🗓️
Status: Scheduled by Kourtney SmithApr 7, 8:00 AM
From:Tech Off Site
To:Scheduled
Duration in Previous:14h 30m
🔧
Status: Tech On Site by Mohamed ShareedApr 7, 8:09 AM
From:Scheduled
To:Tech On Site
Duration in Previous:8m
⏱️
3x Labor Added Apr 7, 8:32 AM
Type:Labor, Travel
Status:Open
Qty:0.5, 0.75, 3
✔️
▶
2
Status: Completed Apr 7, 9:49 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Mohamed Shareed
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonApr 8, 9:59 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 0h
🚨18.0 business days
📨
Status: Invoice Pending by Diane PattonMay 1, 5:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:23d 7h
🧾
▶
2
Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:23m
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 4.8 business hours (threshold: 4.0 business hours)
Exceeded by 0.8 business hours
Scheduled
Duration: 31.3 business days (threshold: 2.0 business days)
Exceeded by 29.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 18.0 business days (threshold: 1.0 business days)