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WO-01351778 ↗ ServiceMax

Aspire of WNY • Inspection • PSM

📍 ASPIRE 10 LOCH LEE ROAD — 10 LOCH LEE ROAD, AMHERST NY, 14221

Feb 16, 2026 → Apr 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (27 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Feb 20 → Apr 8, 2026
33 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Feb 16, 2026 Completed: Apr 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 20 Ready for Scheduling ▶ Running 4 4
Feb 20 → Feb 20 Assigned ▶ Running 0 4
Feb 20 → Apr 8 Scheduled ▶ Running 33 37
Apr 8 → Apr 8 Tech On Site ▶ Running 0 37
Coordinators 37.8d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Coordinators
37.8 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Feb 16, 2026 Due: Apr 30, 2026 Completed: Apr 9, 2026 (21 days early)
📅
37.3 days Total Age
⏱️
33.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
36.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568553
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test Service 1 pc https://www.ebiotrack.com/omnicor/inspection.php?iid=10564
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marie Nielsen
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351778 (current) Invoiced
Inspection • Erwin Forster
Created: Feb 16, 2026 • Closed: Apr 8, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 33.5 days stuck in "Scheduled"
⏱️
Total Delay 36.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
33.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/20 KSmith -- Scheduled for 4/8 with Marie. 9-11am

2/20 KSmith -- Sent email to schedule for 4/8

🔧 Work Performed
Inspected 1 ceiling lift
🔍 Technician Findings
Inspection
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test Service 1 pc https://www.ebiotrack.com/omnicor/inspection.php?iid=10564

Timeline

📞
Case Linked Feb 16, 7:39 AM
Case Number: 00568553
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 16, 9:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 20, 12:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 2h
🗓️
▶
2 Status: Scheduled Feb 20, 3:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-08T13:30:00.000+0000
🚨 34.0 business days
🔧
Status: Tech On Site by Erwin Forster Apr 8, 11:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 46d 18h
✔️
Status: Completed by Erwin Forster Apr 8, 11:25 AM
From: Tech On Site
To: Completed
Duration in Previous: 16m
⏱️
4x Labor Added Apr 8, 7:17 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.4166666666667, 0.33333333333333, 70
🏁
Status: Closed by Erwin Forster Apr 8, 10:06 PM
From: Completed
To: Closed
Duration in Previous: 10h 40m
⏳ 3.2 business days
📄
▶
3 Status: Ready to Bill Apr 13, 11:30 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259058
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 33.5 business days (threshold: 2.0 business days)
Exceeded by 31.5 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00568553
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Apr 8, 9:30 AM
Created
Feb 16, 9:55 AM
Invoice #
SM-259058

Work Details (4)

Name Type Status Qty Amount Date
WL-03178630 Labor Open 1.4166666666667 $0.00 Apr 8, 7:17 PM
WL-03178631 Labor Open 0.33333333333333 $202.68 Apr 8, 7:17 PM
WL-03178632 Travel Open 70 - Apr 8, 7:17 PM
WL-03178633 Expenses Open 1 $0.00 Apr 8, 7:17 PM

Details