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← WO Overview

WO-01351779 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DUQUESNE UNIVERSITY — 1305 Forbes Ave, PITTSBURGH PA, 15219

Feb 16, 2026 → Jul 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 20, 2026
✗ SLA Missed (91 biz days late)
Active: 95 biz days
🕐 Clock stopped: Canceled (Jul 1, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of ? biz days used
93d
▶ Clock Running
Status: On Hold
Feb 18 → Jul 1, 2026
93 business days (counted)
Running total: 95 of ? biz days used
Created: Feb 16, 2026 Canceled: Jul 1, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 18 Created ▶ Running 2 2
Feb 18 → Jul 1 On Hold ▶ Running 93 95
Dispatch 2.0d
Holding 93.2d (excluded)
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
93.2 days
Created: Feb 16, 2026 Due: Feb 20, 2026 Completed: Jul 1, 2026 (130 days late)
📅
95.0 days Total Age
⏱️
93.2d in On Hold Longest Stage
🔄
2 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568602
follow up to WO-01350800
Closed
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
Toni Senchisen
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351779 (current) Canceled
FCO
Created: Feb 16, 2026
On Track
Canceled • 179 days old
🚨
Primary Delay 93.2 days stuck in "On Hold"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
On Hold
93.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 EMartin follow up to WO-01350800

-previous notes-


⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
▶
2 Case Linked Feb 16, 9:53 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01351779
Type: FCO
Priority: PC
⏳ 2.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Entered
To: On Hold
Duration in Previous: 2d 7h
🚨 93.7 business days
🚫
Status: Canceled by Mandy Newman Jul 1, 8:25 AM
From: On Hold
To: Canceled
Duration in Previous: 132d 13h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00568602
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 16, 9:55 AM
Invoice #
N/A

Details