3/5/26 AJinerson - Received email back from POC Nora confirming tech visit for Friday, 3/6 with eta between 9am-11am.
3/5/26 AJinerson - Sent scheduling email to Elnora offering tech visit 3/6.
3/5/26 AJinerson - Called site to schedule tech visit and left VM for Elnora regarding scheduling tech visit.
🔧Work Performed
3/6 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 102 DEVICES (100 PASS / 2 FAIL). VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED & INSPECTED. ARCHIVED OLD / MISSING DEVICES. ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE.
🔍Technician Findings
3/6 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 106
https://www.ebiotrack.com/inspection.php?iid=33080
📧
Email:RE: [EXTERNAL] EMSAR Service Request - Oak Street Health - Moreland - 1263 Moreland Avenue SE Atlanta, GA 30316 - WO-01351780
Completed Mar 5, 2026
From: abby.jinerson@emsar.com
To: elnora.white@oakstreethealth.com
Hi Nora,
We have our technician, Dylan Ingraham, scheduled to visit tomorrow, 3/6 with arrival between 9:00 a.m. – 11:00 a.m.
Please let us know if there are any arrival instructions that we should make note of for this visit. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com <mailto:abby.jinerson@emsa
📧
Email:Re: [EXTERNAL] EMSAR Service Request - Oak Street Health - Moreland - 1263 Moreland Avenue SE Atlanta, GA 30316 - WO-01351780
Completed Mar 5, 2026
From: elnora.white@oakstreethealth.com
To: abby.jinerson@emsar.com
Hi Abby, yes tomorrow is perfect
On Thu, Mar 5, 2026 at 1:25 PM Abby Jinerson <abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Good afternoon, Elnora,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Oak Street Health - More
📧
Email: EMSAR Service Request - Oak Street Health - Moreland - 1263 Moreland Avenue SE Atlanta, GA 30316 - WO-01351780
Completed Mar 5, 2026
To: elnora.white@oakstreethealth.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Oak Street Health - Moreland - 1263 Moreland Avenue SE Atlanta, GA 30316 - WO-01351780
Body:
Good afternoon, Elnora,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Oak Street Health - Moreland - 1263 Moreland Avenue SE Atlanta, GA 30316
We currently have our technician available
📋
Outbound to +14042178770
Completed Mar 5, 2026
3/5/26 AJinerson - Called site to schedule tech visit and left VM for Elnora regarding scheduling tech visit.
📅
WO-01351780 - Inspection - DD: 4/30/2026 - - Atlanta - Oak Street Health - Moreland
Mar 6, 2026 9:00am – 4:00pm
Work Order: WO-01351780
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Moreland
Address: 1263 Moreland Avenue SE, Atlanta, GA 30316
Manufacturer:
Model #:
Serial #:
Contact Name: Elnora White
Contact Phone: 404.217.8770
Contact Email: elnora.white@oakstreethealth.
Timeline
📞
Case Linked Feb 16, 6:00 AM
Case Number:00568541
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 16, 9:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨13.0 business days
👷
▶
2
Technician Assigned Mar 5, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:17d 3h
🗓️
▶
2
Status: Scheduled Mar 5, 1:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-03-06T14:00:00.000+0000
🔧
Status: Tech On Site by Dylan IngrahamMar 6, 11:06 AM
From:Scheduled
To:Tech On Site
Duration in Previous:21h 36m
⏱️
▶
2
5x Labor Added Mar 6, 5:16 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:6h 10m
⏳1.8 business days
📄
Status: Ready to Bill by Diane PattonMar 9, 2:24 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 20h
🚨18.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:23d 3h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 17.7 business days (threshold: 1.0 business days)