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WO-01351781 ↗ ServiceMax

Aspire of WNY • Inspection • PSM

📍 ASPIRE 73 PEPPERTREE — 73 PEPPERTREE, AMHERST NY, 14228

Feb 16, 2026 → Apr 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (33 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Mar 5, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 14 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Mar 6 → Apr 16, 2026
29 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Feb 16, 2026 Completed: Apr 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Mar 5 Ready for Scheduling ▶ Running 13 13
Mar 5 → Mar 6 Assigned ▶ Running 1 14
Mar 6 → Apr 16 Scheduled ▶ Running 29 43
Apr 16 → Apr 16 Tech On Site ▶ Running 0 43
Coordinators 44.9d
Field Work 1.0d
✗ SLA Missed
Coordinators
44.9 days
Over SLA
Field Work
1.0 days
Created: Feb 16, 2026 Due: Apr 30, 2026 Completed: Apr 16, 2026 (14 days early)
📅
43.0 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
42.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568552
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test Service 2 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10563
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marie Nielsen
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351781 (current) Invoiced
Inspection • Erwin Forster
Created: Feb 16, 2026 • Closed: Apr 16, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 42.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
30.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Emailed through AR inbox along with Inspection Report

3/6 KSmith -- Scheduled for 4/16 with Marie. 9-11am

3/5 KSmith -- Sent email to schedule for 4/16

🔧 Work Performed
Inspected 2 items. AED failed for expired pads
🔍 Technician Findings
Inspection
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test Service 2 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10563

Timeline

📞
Case Linked Feb 16, 7:39 AM
Case Number: 00568552
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 16, 9:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned Mar 5, 11:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17d 1h
🗓️
▶
2 Status: Scheduled Mar 6, 10:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-16T13:30:00.000+0000
🚨 30.0 business days
🔧
Status: Tech On Site by Erwin Forster Apr 16, 10:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 40d 23h
✔️
Status: Completed by Erwin Forster Apr 16, 11:07 AM
From: Tech On Site
To: Completed
Duration in Previous: 22m
⏱️
4x Labor Added Apr 16, 6:03 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.3333333333333, 0.41666666666667, 76
🏁
Status: Closed by Erwin Forster Apr 16, 6:43 PM
From: Completed
To: Closed
Duration in Previous: 7h 36m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Apr 20, 1:36 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259654

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00568552
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Apr 16, 9:30 AM
Created
Feb 16, 9:59 AM
Invoice #
SM-259654

Work Details (4)

Name Type Status Qty Amount Date
WL-03189320 Labor Open 1.3333333333333 $0.00 Apr 16, 6:03 PM
WL-03189321 Labor Open 0.41666666666667 $202.68 Apr 16, 6:03 PM
WL-03189322 Travel Open 76 - Apr 16, 6:03 PM
WL-03189323 Expenses Open 1 $0.00 Apr 16, 6:03 PM

Details