Work Order 360 View

🔒 Internal CSA Notes

2/18/26 AJinerson - WO went into RFS on 2/18 due 2/19 w/ parts order. No chance of meeting SLA with parts still needing to ship out.

🔧 Work Performed

Removed and replaced broke BCA handle. Performed PM procedure Vacuumed Kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock released button working as expected Levelers on floor Set to power on after power failure in BIOS Uploaded photos

🔍 Technician Findings

BP assembly unable to maintain 10mmHg for 10 seconds; Error message received while attempting BP test. Pressure drops from 260 mmHg to 70 mmHg over time.

⚠️ Problem Description

Current reported issue: Broken handle for BCA Parts being sent: BCA handle to techs home address Directions: Tech will need to install BCA handle being shipped and check out with L2 support. ***Location does not have key. Please order key and give to pharmacy after service is complete*** Use this password to access the kiosk: 2PGFQK3! If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf

📄 Description

Higi Station with 3G installed

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