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← WO Overview

WO-01351789 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DANBURY HOSPITAL — 95 LOCUST AVE, DANBURY CT, 06810

Feb 16, 2026 → Jul 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (105 biz days late)
Active: 95 biz days
🕐 Clock stopped: Canceled (Jul 1, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 2 of ? biz days used
93d
▶ Clock Running
Status: On Hold
Feb 18 → Jul 1, 2026
93 business days (counted)
Running total: 95 of ? biz days used
Created: Feb 16, 2026 Canceled: Jul 1, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 17 Created ▶ Running 1 1
Feb 17 → Feb 18 Ready for Scheduling ▶ Running 1 2
Feb 18 → Jul 1 On Hold ▶ Running 93 95
Dispatch 1.0d
Holding 93.2d (excluded)
Coordinators 1.9d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
93.2 days
Coordinators
1.9 days
Over SLA
Created: Feb 16, 2026 Due: Jan 31, 2026 Completed: Jul 1, 2026 (150 days late)
📅
95.0 days Total Age
⏱️
93.2d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568623
follow up to WO-01283055
Closed
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
Kristi Mancini
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351789 (current) Canceled
FCO
Created: Feb 16, 2026
On Track
Canceled • 179 days old
🚨
Primary Delay 93.2 days stuck in "On Hold"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
On Hold
93.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 Mklose FSE will return when Batteries are available.

02/16/2026 EMartin follow up to WO-01283055

-previous notes-

02/04/2026 YEspino Called 203-739-6571 to speak to Kristi Mancini to try to schedule for Bryan to be onsite for the 13th of this month. Was able to speak to Kristi and she confirmed we can be onsite on the 13th of this month (Friday) and Bryan will be the Tech to go onsite.


07/22/2025 MHamersley - rec'd email reply from Matthew confirming device and providing POC Info: 

Onsite POC Name: Kristi Mancini, kristi.mancini@nuvancehealth.org

Onsite POC Phone #: 203-739-6571

FSE Credentialing: Green Security

Location Address: Danbury Hospital, 24 Hospital Ave, Danbury, CT 06810


07/22/2025 MHamersley - called 203-739-7000, transferred to Bio Med, need to contact: Matthew Wilson, 475-289-5541; sent email: matthew.wilson@nuvancehealth.org


Venue Go Ultrasound RVGD001450

⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
▶
2 Case Linked Feb 16, 10:15 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01351789
Type: FCO
Priority: PC
⏳ 1.0 business days
📅
Status: Ready for Scheduling by Megan Klose Feb 17, 11:55 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 1h
⏳ 2.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 1d 5h
🚨 93.7 business days
🚫
Status: Canceled by Mandy Newman Jul 1, 8:27 AM
From: On Hold
To: Canceled
Duration in Previous: 132d 13h

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00568623
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 16, 10:18 AM
Invoice #
N/A

Details