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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351823 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SSM CARDINAL GLENNON CHILDRENS HOSPITAL — 1465 S GRAND BLVD, SAINT LOUIS MO, 63104

Feb 16, 2026 → Apr 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (6 biz days early)
Active: 42 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Apr 18, 2026)
24d
▶ Clock Running
Status: Created
Feb 16 → Mar 20, 2026
24 business days (counted)
Running total: 24 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Mar 24, 2026
2 business days (not counted)
12d
▶ Clock Running
Status: Ready for Scheduling
Mar 24 → Apr 9, 2026
12 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 36 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 18, 2026
6 business days (counted)
Running total: 42 of ? biz days used
Created: Feb 16, 2026 Completed: Apr 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Mar 20 Created ▶ Running 24 24
Mar 20 → Mar 24 Ready for Release ⏸ Paused 2 —
Mar 24 → Apr 9 Ready for Scheduling ▶ Running 12 36
Apr 9 → Apr 9 Assigned ▶ Running 0 36
Apr 9 → Apr 18 Scheduled ▶ Running 6 42
Dispatch 24.0d
Holding 3.0d (excluded)
Coordinators 20.0d
Billing 8.0d
✓ SLA Met
Dispatch
24.0 days
Over SLA
Holding (excluded from total)
3.0 days
Coordinators
20.0 days
Over SLA
Billing
8.0 days
Over SLA
Created: Feb 16, 2026 Due: Apr 27, 2026 Completed: Apr 18, 2026 (9 days early)
📅
44.0 days Total Age
⏱️
24.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
51.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568619
URGENT GE WO Request
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (4)
WO-01351820 Invoiced
FCO • Davon Cox
Created: Feb 16, 2026 • Closed: Apr 18, 2026
WO-01351822 Invoiced
FCO • Davon Cox
Created: Feb 16, 2026 • Closed: Apr 18, 2026
WO-01351823 (current) Invoiced
FCO • Davon Cox
Created: Feb 16, 2026 • Closed: Apr 18, 2026
WO-01351824 Invoiced
FCO • Davon Cox
Created: Feb 16, 2026 • Closed: Apr 18, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 24.0 days stuck in "Entered"
⏱️
Total Delay 51.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
24.0d / 0.5d SLA
Ready for Release
3.0d
Ready for Scheduling
13.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/09/2026 MKlose Rharris: Scheduled Davon to be onsite Tuesday 4/14 for 7 Devices.... 04/09/2026 Rharris called and spoke to Nick (314) 973-3966 he has Megans email and will confirm scheduling of FSE this morning when he gets into the office. 04/08/2026 mklose sent email to Nick, offer Davon April 14th 03/24/2026: ARoosa -Recvd. email from Nick Schmidt confirming all devices are in active inventory...03/23/2026: ARoosa - Called (314) 973-3966, Nick Schmidt,BMET II, He asked for an email so he can confirm serial #'s. sent to Nick.Schmidt@trimedx.com
🔧 Work Performed
Customer signed postponement form- attached
🔍 Technician Findings
The unit was in use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Feb 16, 10:14 AM
Case Number: 00568619
Subject: URGENT GE WO Request
Status: Closed
📋
Work Order Created Feb 16, 10:59 AM
Work Order: WO-01351823
Type: FCO
Priority: PC
🚨 24.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 31d 21h
⏳ 2.9 business days
📅
Status: Ready for Scheduling by Angela Roosa Mar 24, 7:33 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 3d 22h
🚨 13.0 business days
👷
▶
4 Status: Assigned Apr 9, 11:06 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rhonda Harris
Technician: Davon Cox
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-14T12:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Assigned
To: Scheduled
Duration in Previous: 3m
⚠️ 5.0 business days
⏱️
Labor Added Apr 16, 12:19 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
✔️
Status: Completed by Davon Cox Apr 18, 4:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 4h, 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Apr 24, 12:37 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 20h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 22h
💰
Status: Invoiced by Timothy Amburgey May 5, 11:24 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
⏳ 4.0 business days
🧾
Invoice Created May 8, 9:38 AM
Invoice Number: SM-260982

Bottlenecks

Entered
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

📞
Case 00568619
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Apr 14, 8:00 AM
Created
Feb 16, 10:59 AM
Invoice #
SM-260982

Work Details (2)

Name Type Status Qty Amount Date
WL-03188128 Labor Open 0.5 $0.00 Apr 16, 12:19 AM
WL-03199718 Labor Open 0.016666666666667 $38.00 Apr 24, 12:37 PM

Details