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WO-01351828 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Eikon Therapeutics — 3929 Pt Eden Way, HAYWARD CA, 94545

Feb 16, 2026 → Apr 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (14 biz days early)
Active: 39 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Feb 16 → Mar 11, 2026
17 business days (counted)
Running total: 17 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Mar 11 → Apr 10, 2026
22 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Feb 16, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Mar 11 Assigned ▶ Running 17 17
Mar 11 → Apr 10 Scheduled ▶ Running 22 39
Apr 10 → Apr 10 Tech On Site ▶ Running 0 39
Coordinators 39.4d
Field Work 0.6d
Billing 9.0d
✓ SLA Met
Coordinators
39.4 days
Over SLA
Field Work
0.6 days
Billing
9.0 days
Over SLA
Created: Feb 16, 2026 Due: Apr 30, 2026 Completed: Apr 10, 2026 (20 days early)
📅
39.0 days Total Age
⏱️
22.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
45.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568658
6008311847
Closed
28R SYS-LC-1260II Contract ends 04/21/2026 repair included PM PM only - customer supplies the UV lamp G7112B DEAGO08660 1260 Infinity II Binary Pump G7116A DEAEM12829 1260 Infinity II Multicolumn Thermostat G7129A DEAEQ61361 1260 Infinity II Vialsampler G7115A DEAC623224 1260 Infinity II Diode Array Detector WR
Priority
High
Origin
Web
Reason
New Case
Contact
Miki Hardy
Owner
Leona Coonrod
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351828 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 16, 2026 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 22.4 days stuck in "Scheduled"
⏱️
Total Delay 45.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
17.0d / 0.5d SLA
Scheduled
22.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/31/26 lcoonrod

scheduled date updated to 4/10/26


23 FEB 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 16 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1260II Contract ends 04/21/2026 repair included PM PM only - customer supplies the UV lamp G7112B DEAGO08660 1260 Infinity II Binary Pump G7116A DEAEM12829 1260 Infinity II Multicolumn Thermostat G7129A DEAEQ61361 1260 Infinity II Vialsampler G7115A DEAC623224 1260 Infinity II Diode Array Detector WR
📄 Description
1260 Infinity II Binary Pump
📞 Call Description
APR 2026 LC PM

Timeline

📞
▶
4 Case Linked Feb 16, 11:04 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01351828
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Mar 11, 4:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-04-09T13:00:00.000+0000
🚨 13.9 business days
📅
Dispatch Scheduled by Larry Alberty Mar 30, 3:05 PM
Scheduled For: 2026-04-10T13:00:00.000+0000
🚨 10.0 business days
🔧
▶
2 Status: Tech On Site Apr 10, 10:40 AM
Status: Tech On Site → 4x Travel Added
🚗
4x Travel Added
Type: Travel, Parts
Status: Open
Qty: 35, 1
⏱️
▶
2 3x Labor Added Apr 10, 3:35 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 56m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 13, 12:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
⚠️ 9.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 23, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 4h
🧾
▶
2 Invoice Created Apr 23, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 22.4 business days (threshold: 2.0 business days)
Exceeded by 20.4 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00568658
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Apr 10, 9:00 AM
Created
Feb 16, 11:06 AM
Invoice #
SM-259985

Work Details (7)

Name Type Status Qty Amount Date
WL-03181237 Travel Open 35 $0.00 Apr 10, 10:43 AM
WL-03181238 Travel Open 35 $0.00 Apr 10, 10:43 AM
WL-03181239 Parts Open 1 $0.00 Apr 10, 10:43 AM
WL-03181240 Parts Open 1 $0.00 Apr 10, 10:43 AM
WL-03182019 Labor Open 1 $75.00 Apr 10, 3:35 PM
WL-03182020 Labor Open 4 $484.00 Apr 10, 3:35 PM
WL-03182021 Labor Open 1 $75.00 Apr 10, 3:35 PM

Details