Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351831 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Feb 16, 2026 → Feb 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (215 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 21, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 21 Scheduled ▶ Running 4 4
Coordinators 4.0d
Billing 1.4d
✓ SLA Met
Coordinators
4.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Feb 21, 2026 (313 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568666
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351831 (current) Invoiced
FCO • Rodney Charles
Created: Feb 16, 2026 • Closed: Feb 21, 2026
Completed with minor delays
Invoiced • 179 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600069
🔍 Technician Findings
NONE
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
▶
5 Case Linked Feb 16, 11:09 AM
Case Linked → Work Order Created → Status: Scheduled → Dispatch Scheduled → Technician Assigned
📋
Work Order Created
Work Order: WO-01351831
Type: FCO
Priority: PC
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-16T17:00:00.000+0000, 2026-02-16T13:00:00.000+0000
👷
Technician Assigned by Erin Martin
Technician: Rodney Charles
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Feb 21, 9:51 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 22h, 0m
⏳ 3.0 business days
⏱️
Labor Added Feb 25, 11:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 11:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 1h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00568666
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Feb 16, 8:00 AM
Created
Feb 16, 11:11 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03115122 Labor Open 1.25 $95.00 Feb 21, 9:51 AM
WL-03115123 Labor Open 0.5 $155.00 Feb 21, 9:51 AM
WL-03115124 Travel Open 35 $0.00 Feb 21, 9:51 AM
WL-03119253 Labor Open 0.016666666666667 $38.00 Feb 25, 11:10 AM

Details