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WO-01351834 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Exelixis Inc — 1851 Harbor Bay Pkwy, Alameda CA, 94502

Feb 16, 2026 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (19 biz days early)
Active: 75 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Feb 16 → Apr 6, 2026
35 business days (counted)
Running total: 35 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Apr 6 → Jun 2, 2026
40 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 75 of ? biz days used
Created: Feb 16, 2026 Completed: Jun 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Apr 6 Assigned ▶ Running 35 35
Apr 6 → Jun 2 Scheduled ▶ Running 40 75
Jun 2 → Jun 2 Tech On Site ▶ Running 0 75
Coordinators 76.0d
Field Work 1.0d
Billing 23.0d
✓ SLA Met
Coordinators
76.0 days
Over SLA
Field Work
1.0 days
Billing
23.0 days
Over SLA
Created: Feb 16, 2026 Due: Jun 30, 2026 Completed: Jun 2, 2026 (28 days early)
📅
75.0 days Total Age
⏱️
41.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
95.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568675
6008306308
Closed
28R SYS-LC-1260II Contract ends 07/13/2026 repair included PM PM only - customer supplies the UV lamp G7115A DEAC611391 1260 Infinity II Diode Array Detector WR G5654A DEAGH00989 1260 Infinity II Bio-inert Pump G4761A DEBBP21018 Upgrade InfinityLab Sample Thermostat G5668A DEAGI00759 1260 Infinity II Bio-inert Multisampler G7116A DEAEM06138 1260 Infinity II Multicolumn Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Christopher Fernandes
Owner
Leona Coonrod
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351834 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 16, 2026 • Closed: Jun 2, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 41.0 days stuck in "Scheduled"
⏱️
Total Delay 95.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
35.0d / 0.5d SLA
Scheduled
41.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
23.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/6/26 lcoonrod added to the FSM board


6 Apr 2026 Larry Alberty

Reached out for scheduling


23 FEB 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 25 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1260II Contract ends 07/13/2026 repair included PM PM only - customer supplies the UV lamp G7115A DEAC611391 1260 Infinity II Diode Array Detector WR G5654A DEAGH00989 1260 Infinity II Bio-inert Pump G4761A DEBBP21018 Upgrade InfinityLab Sample Thermostat G5668A DEAGI00759 1260 Infinity II Bio-inert Multisampler G7116A DEAEM06138 1260 Infinity II Multicolumn Thermostat
📄 Description
1260 Infinity II Bio-inert Pump
📞 Call Description
JUN 2026 LC PM

Timeline

📞
▶
4 Case Linked Feb 16, 11:16 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01351834
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
🚨 35.0 business days
🗓️
▶
2 Status: Scheduled Apr 6, 11:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-06-02T13:00:00.000+0000
🚨 41.0 business days
🔧
Status: Tech On Site by Larry Alberty Jun 2, 8:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 56d 21h
⏱️
7x Labor Added Jun 2, 8:57 AM
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 4, 30
✔️
▶
2 Status: Completed Jun 2, 5:33 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Jun 3, 9:56 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 21m
🚨 23.0 business days
📨
▶
2 Status: Invoice Pending Jul 7, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Jul 9, 12:00 PM
Invoice Number: SM-266665

Bottlenecks

Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Scheduled
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days

🔗 Related Artifacts

📞
Case 00568675
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Jun 2, 9:00 AM
Created
Feb 16, 11:17 AM
Invoice #
SM-266665

Work Details (7)

Name Type Status Qty Amount Date
WL-03245178 Labor Open 1 $90.00 Jun 2, 8:57 AM
WL-03245179 Labor Open 4 $484.00 Jun 2, 8:57 AM
WL-03245180 Labor Open 1 $90.00 Jun 2, 8:57 AM
WL-03245181 Travel Open 30 $0.00 Jun 2, 8:57 AM
WL-03245182 Travel Open 30 $0.00 Jun 2, 8:57 AM
WL-03245183 Parts Open 1 $0.00 Jun 2, 8:57 AM
WL-03245184 Parts Open 1 $0.00 Jun 2, 8:57 AM

Details