3/3/26 DPatton -Emailed invoice through Outlook (fixed mileage manually)
2/20/2026 CRamen spoke with Craig and scheduled repairs for Thursday 2/26/2026 with tech arrival between 1-3pm. Spoke with Dustin and coordinated with him on route and TR plan.
2/20/2026 CRamen parts delivered today
2/19/2026 CRamen assigned to DAntolin for parts to ship to and will schedule once parts eta is listed.
Front right caster replaced.
Functional test completed.
🔍Technician Findings
No serial
Model: Ferno 4000 Ultracare Lift
Front right caster worn.
⚠️Problem Description
Q-00032560
4000 Ultracare Lift Ferno
Caster Lock Assembly part number 1901314
The Plastic stop on our lift system has broken https://www.ebiotrack.com/workorder.php?wo=71706
📄Description
Ferno Ultra Care 4000 Lift
📋
Outbound to +19373822146
Completed Feb 20, 2026
2/20/2026 CRamen spoke with Craig and scheduled repairs for Thursday 2/26/2026 with tech arrival between 1-3pm. Spoke with Dustin and coordinated with him on route and TR plan.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 16, 2026
To: edgingtonfh@frontier.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351836Location: Edgington Funeral HomesAddress: 97 W Locust St Wilmington, OH 45177Device: Problem Description: Q-00032560
4000 Ultracare Lift Ferno
Caster Lock Assembly part numbe
📅
WO-01351836 - Repair - Wilmington - Edgington Funeral Homes
Feb 26, 2026 2:00pm – 3:00pm
Work Order: WO-01351836
Account: EDGINGTON FUNERAL HOMES
Customer Case Number:
Location: Edgington Funeral Homes
Address: 97 W Locust St, Wilmington, OH 45177
Manufacturer:
Model #:
Serial #:
Contact Name: Craig Edgington
Contact Phone: 9373822146
Contact Email: edgingtonfh@frontier.com
Due Date
Timeline
📞
Case Linked Feb 12, 11:29 AM
Case Number:00567855
Subject:Needs quote
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Feb 16, 11:31 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Erin Martin
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 16, 11:40 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:8m
⏳3.0 business days
📅
Status: Ready for Scheduling by Melissa BarrettFeb 19, 1:34 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:3d 1h
👷
▶
2
Status: Assigned Feb 19, 4:07 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Dustin Antolin
🔩
2x Parts Added Feb 19, 4:12 PM
Type:Parts, Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Feb 20, 11:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-02-26T19:00:00.000+0000
⚠️5.0 business days
⏱️
▶
2
5x Labor Added Feb 26, 6:50 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Dustin Antolin
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:6d 7h, 0m
⏳3.6 business days
📄
▶
2
Status: Ready to Bill Mar 3, 4:34 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨88.9 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number:SM-255492
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)