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WO-01351843 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Lawrence Berkeley National — 1 Cyclotron Rd, Berkeley CA, 94720

Feb 16, 2026 → Apr 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (17 biz days early)
Active: 36 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 25, 2026
7 business days (counted)
Running total: 7 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Feb 25 → Apr 7, 2026
29 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Feb 16, 2026 Completed: Apr 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Feb 25 Assigned ▶ Running 7 7
Feb 25 → Apr 7 Scheduled ▶ Running 29 36
Apr 7 → Apr 7 Tech On Site ▶ Running 0 36
Coordinators 37.0d
Field Work 0.9d
Billing 12.0d
✓ SLA Met
Coordinators
37.0 days
Over SLA
Field Work
0.9 days
Billing
12.0 days
Over SLA
Created: Feb 16, 2026 Due: Apr 30, 2026 Completed: Apr 7, 2026 (23 days early)
📅
36.0 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
45.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00568688
6008300384
Closed
28R SYS-LC-1260-E Contract ends 04/23/2026 repair included PM PM only - customer supplies the UV lamp G1311C DEAB814691 1260 Quaternary Pump VL G1314F DEABB10335 1260 Variable Wavelength Detector G1316A DEACN30049 1260 Thermostatted Column Compartment G1362A DEAA605200 1260 Refractive Index Detector G1328C DEABG03202 1260 Infinity II Manual Injector
Priority
High
Origin
Web
Reason
New Case
Contact
Ariana Hirsh
Owner
Leona Coonrod
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351843 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 16, 2026 • Closed: Apr 7, 2026
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 45.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
30.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

23 FEB 2026 Larry Alberty

Reached out to schedule.


Please assign to Larry Alberty ARP to site is 36 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1260-E Contract ends 04/23/2026 repair included PM PM only - customer supplies the UV lamp G1311C DEAB814691 1260 Quaternary Pump VL G1314F DEABB10335 1260 Variable Wavelength Detector G1316A DEACN30049 1260 Thermostatted Column Compartment G1362A DEAA605200 1260 Refractive Index Detector G1328C DEABG03202 1260 Infinity II Manual Injector
📄 Description
LC 1260 System Enhanced LC Features
📞 Call Description
APR 2026 LC PM

Timeline

📞
Case Linked Feb 16, 11:50 AM
Case Number: 00568688
Subject: 6008300384
Status: Closed
📋
▶
3 Work Order Created Feb 16, 11:57 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Feb 25, 8:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-04-07T13:00:00.000+0000
🚨 30.0 business days
🔧
▶
2 Status: Tech On Site Apr 7, 9:55 AM
Status: Tech On Site → 5x Parts Added
🔩
5x Parts Added
Type: Parts, Travel
Status: Open
Qty: 1, 40
✔️
▶
3 Status: Completed Apr 7, 5:11 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 5
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Apr 8, 9:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 28m
🚨 12.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 23, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 6h
🧾
▶
2 Invoice Created Apr 23, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00568688
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Apr 7, 9:00 AM
Created
Feb 16, 11:57 AM
Invoice #
SM-259985

Work Details (8)

Name Type Status Qty Amount Date
WL-03175666 Parts Open 1 $0.00 Apr 7, 9:57 AM
WL-03175667 Parts Open 1 $0.00 Apr 7, 9:57 AM
WL-03175668 Parts Open 1 $0.00 Apr 7, 9:57 AM
WL-03175671 Travel Open 40 $0.00 Apr 7, 9:58 AM
WL-03175672 Travel Open 40 $0.00 Apr 7, 9:58 AM
WL-03176521 Labor Open 1 $75.00 Apr 7, 5:13 PM
WL-03176522 Labor Open 5 $544.50 Apr 7, 5:13 PM
WL-03176523 Labor Open 1 $75.00 Apr 7, 5:13 PM

Details