Q-00032510
Covetrus Account # 380600-175
Manufacturer and Model Im3 Silent Hurricane Oil free Compressoir
Serial Number A 002675
Please describe the issue you are experiencing We have another hole in the hose line for our high speed dental drill and the dental burs are not staying in the drill they are coming out when drill is in use, thinking we need another new turbine. We are needing this serviced as soon as possible please contact me at 425-483-5005 or email c.newton@woodinvilleanimal.com
1 HP tubing kit, M2001
We do not service the handpieces, please refer customer to iM3.
2-20 Mburris called set appt with Chris 2-26 9am POC said only light day
2/20/26 RBerry- updated due date based on parts. Removed delay code.
🔧Work Performed
replaced high speed tubing, tested with success, show staff results. Discovered the syringe tip broke, but able to work. Showed staff. spring connection to syringe was really dirty, cleaned the best I could.
🔍Technician Findings
High speed tube issue, syringe issue, turbine issue
⚠️Problem Description
Q-00032510
Covetrus Account # 380600-175
Manufacturer and Model Im3 Silent Hurricane Oil free Compressoir
Serial Number A 002675
Please describe the issue you are experiencing We have another hole in the hose line for our high speed dental drill and the dental burs are not staying in the drill they are coming out when drill is in use, thinking we need another new turbine. We are needing this serviced as soon as possible please contact me at 425-483-5005 or email c.newton@woodinvilleanimal.com
1 HP tubing kit, M2001
We do not service the handpieces, please refer customer to iM3.
📋
Outbound to +14254835005
Completed Feb 20, 2026
2-20 Mburris called set appt with Chris 2-26 9am POC said only light day
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 16, 2026
To: c.newton@woodinvilleanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351846Location: Woodinville Animal HospitalAddress: 16511 140th Place NE Woodinville, WA 98072Device: GS Deluxe Dental Unit 002675Problem Description: Q-00032510
Covetrus Accou
Work Order: WO-01351846
Account: COVETRUS
Customer Case Number: 380600-175
Location: Woodinville Animal Hospital
Address: 16511 140th Place NE, Woodinville, WA 98072
Manufacturer: iM3
Model #: GS Deluxe Dental Unit
Serial #: 002675
Contact Name: Chris Newton
Contact Phone: (425) 483-5005
Contact Ema
Timeline
📞
Case Linked Feb 10, 2:13 PM
Case Number:00567143
Subject:L2 Review - Healthcare
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Feb 16, 12:11 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 16, 1:17 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 5m
⏳3.0 business days
🔩
▶
2
2x Parts Added Feb 19, 12:17 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:2d 23h
👷
▶
2
Technician Assigned Feb 19, 12:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Reschedule
To:Assigned
Duration in Previous:9m
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Feb 20, 1:27 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:1d 1h
⚠️5.0 business days
🔧
Status: Tech On Site by Tim HolmanFeb 26, 11:29 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 22h
⏱️
2x Labor Added Feb 26, 12:20 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 25
⏱️
Labor Added Feb 26, 3:20 PM
Type:Labor
Status:Open
Qty:1.5
✔️
▶
2
Status: Completed Feb 26, 9:38 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tim Holman
From:Completed
To:Closed
Duration in Previous:2m
📄
▶
2
Status: Ready to Bill Feb 27, 1:30 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Mar 2, 10:38 AM
Invoice Number:SM-255029
Bottlenecks
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)