follow up to WO-01328560
Inspection #: 32241
Asset ID: 13246944
Serial #: 1115325010049992
Model: Medline - mdsnontouch
Notes: Will not power on. Recommend remove from service. Parts Needed- Emsar to follow up with quote for needed replacement part. Note: Unit will not power on due to dead battery. Will need to replace battery in order to test unit. The unit only takes a watch battery (CR2032 3V)
2/19/26 RBerry- Updated due date based on parts. Removed delay code.
02/19/2026 LHill-LM at 361) 443-1739 for Elizabeth Arredondo trying to schedule tech visit.
02/19/2026 LHill-tracked parts. scheduled to be delivered today.
🔧Work Performed
Met with the customer and confirmed the unit remained non-functional. Upon inspection, I identified a depleted battery as the root cause; replaced the battery with a new component and performed a full power-cycle test. The unit successfully initialized and passed all operational checks, with no further electrical or mechanical issues identified. The system is now fully restored to service.
🔍Technician Findings
Unit will not power on
⚠️Problem Description
follow up to WO-01328560
Inspection #: 32241
Asset ID: 13246944
Serial #: 1115325010049992
Model: Medline - mdsnontouch
Notes: Will not power on. Recommend remove from service. Parts Needed- Emsar to follow up with quote for needed replacement part. Note: Unit will not power on due to dead battery. Will need to replace battery in order to test unit. The unit only takes a watch battery (CR2032 3V) https://www.ebiotrack.com/workorder.php?wo=71709
📋
Outbound to +13614431739
Completed Feb 19, 2026
📋
Outbound to +13614431739
Completed Feb 19, 2026
02/19/2026 LHill-LM at 361) 443-1739 for Elizabeth Arredondo trying to schedule tech visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 16, 2026
To: earredondo@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351852Location: Conviva Central Corpus #3880Address: 917 South Port Ave. Corpus Christi, TX 78405Device: Problem Description: follow up to WO-01328560
Inspection #: 32241
Ass
📅
WO-01351852 - Virtual Tech - Field Repair - Corpus Christi - Conviva Central Corpus #3880
Feb 25, 2026 3:30pm – 5:30pm
Work Order: WO-01351852
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Central Corpus #3880
Address: 917 South Port Ave., Corpus Christi, TX 78405
Manufacturer:
Model #:
Serial #:
Contact Name: Elizabeth Arredondo
Contact Phone: 3614431739
Contact Email: earredo
Timeline
📞
Case Linked Feb 16, 11:31 AM
Case Number:00568679
Subject:follow up to WO-01328560
Status:Closed
📋
▶
3
Work Order Created Feb 16, 12:57 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00090436
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
⏳3.0 business days
🔩
▶
2
2x Parts Added Feb 18, 9:17 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 20h
👷
▶
2
Technician Assigned Feb 18, 9:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:23m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Feb 24, 9:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-25T20:30:00.000+0000
⏳2.0 business days
✔️
Status: Completed by Anthony WirthFeb 25, 6:44 PM
From:Scheduled
To:Completed
Duration in Previous:1d 9h
⏱️
▶
2
5x Labor Added Feb 25, 6:52 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Anthony Wirth
From:Completed
To:Closed
Duration in Previous:10m
⏳3.6 business days
📄
▶
3
Status: Ready to Bill Mar 2, 2:54 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255368
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)