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WO-01351853 ↗ ServiceMax

STONELICK TOWNSHIP FIRE RESCUE • Repair • P7

📍 Stonelick Twp Fire Rescue — 2541 US Hwy 50, Batavia OH, 45160

Feb 16, 2026 → Feb 16, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 25, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Feb 16, 2026 Completed: Feb 16, 2026
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 7
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 7
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 7
Feb 16 → Feb 16 Scheduled ▶ Running 0 0 / 7
✓ SLA Met
Created: Feb 16, 2026 Due: Feb 25, 2026 Completed: Feb 16, 2026 (9 days early)
📅
0.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568693
TECH ON SITE W/PARTS
Closed
Q-00032570 Tech on site w/parts Model 59-T EZ-Glide 08102719 Casters need replaced 2 x 2748078
Priority
High
Origin
Phone
Reason
New Case
Contact
Tristan Coomer
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351853 (current) Invoiced
Repair • Scott R Roberts
Created: Feb 16, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 EMartin updated Q-00032570 put into RFS tech onsite with parts

🔧 Work Performed
replaced FR & FL caster
🔍 Technician Findings
FR & FL front 4" caster broke/cracked
⚠️ Problem Description
Q-00032570 Tech on site w/parts Model 59-T EZ-Glide 08102719 Casters need replaced 2 x 2748078 https://www.ebiotrack.com/workorder.php?wo=71710
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Feb 16, 11:58 AM
Case Number: 00568693
Subject: TECH ON SITE W/PARTS
Status: Closed
📋
▶
2 Work Order Created Feb 16, 1:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 16, 1:20 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 19m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-16T17:00:00.000+0000
🔩
▶
2 3x Parts Added Feb 16, 1:37 PM
3x Parts Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 16m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 18, 3:36 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 20, 5:47 PM
Invoice Number: SM-254309

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00568693
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Feb 16, 12:00 PM
Created
Feb 16, 1:00 PM
Invoice #
SM-254309

Work Details (3)

Name Type Status Qty Amount Date
WL-03107289 Parts Open 2 $108.00 Feb 16, 1:37 PM
WL-03107290 Labor Open 0.083333333333333 $32.50 Feb 16, 1:37 PM
WL-03107291 Labor Open 0.66666666666667 $97.50 Feb 16, 1:37 PM

Details