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WO-01351871 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Lawrence Berkeley National Laboratory — 5885 Hollis St, Emeryville CA, 94608

Feb 16, 2026 → Apr 28, 2026

✅ Completed
PC Per client agreement
Target: Apr 29, 2026
🕐 Clock stopped: Completed (Apr 27)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 51.7d
Field Work 1.5d
Billing 12.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
51.7 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
12.1 days
Over SLA
Created: Feb 16, 2026 Due: Apr 29, 2026 Completed: Apr 28, 2026 (1 days early)
📅
51.7 days Total Age
⏱️
39.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
61.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00568784
6008305243
Closed
28R SYS-LC-1260IIE Contract ends 04/14/2026 repair included PM PM only - customer supplies the UV lamp G7117C DEAEK03925 1260 Infinity II Diode Array Detector HS G7116A DEAEM02935 1260 Infinity II Multicolumn Thermostat G7162B DEBBA00232 1290 Infinity II RI detector G7167A DEAGX00364 1260 Infinity II Multisampler G7104C DEAGZ00435 1260 Infinity II Flexible Pump G4761A DEBBP03139 Upgrade InfinityLab Sample Thermostat
Priority
High
Origin
Phone
Reason
New Case
Contact
Clifford Ng
Owner
Leona Coonrod
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351871 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 16, 2026 • Closed: Apr 28, 2026
Completed with significant delays
Invoiced • 87 days old
🚨
Primary Delay 39.0 days stuck in "Scheduled"
⏱️
Total Delay 61.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.7d / 0.5d SLA
Scheduled
39.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

23 FEB 2026 Larry Alberty

Reached out to schedule


Please assign to Larry Alberty ARP to site is 34 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1260IIE Contract ends 04/14/2026 repair included PM PM only - customer supplies the UV lamp G7117C DEAEK03925 1260 Infinity II Diode Array Detector HS G7116A DEAEM02935 1260 Infinity II Multicolumn Thermostat G7162B DEBBA00232 1290 Infinity II RI detector G7167A DEAGX00364 1260 Infinity II Multisampler G7104C DEAGZ00435 1260 Infinity II Flexible Pump G4761A DEBBP03139 Upgrade InfinityLab Sample Thermostat
📄 Description
1260 Infinity II Flexible Pump
📞 Call Description
APR 2026 LC PM

Timeline

📞
Case Linked Feb 16, 1:35 PM
Case Number: 00568784
Subject: 6008305243
Status: Closed
📋
3 Work Order Created Feb 16, 1:45 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🚨 13.0 business days
🗓️
2 Status: Scheduled Mar 4, 9:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-04-27T12:00:00.000+0000
🚨 39.0 business days
🔧
Status: Tech On Site by Larry Alberty Apr 27, 3:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 5h
⏱️
2 7x Labor Added Apr 27, 4:03 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Larry Alberty Apr 28, 9:39 AM
From: Completed
To: Closed
Duration in Previous: 17h 34m
2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 29, 9:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
🚨 12.0 business days
📨
Status: Invoice Pending by Hannah Shaw May 14, 3:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 5h
💰
Status: Invoiced by Hannah Shaw May 14, 4:08 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 36m
🧾
Invoice Created May 14, 5:49 PM
Invoice Number: SM-261939

Bottlenecks

Assigned
Duration: 12.7 business days (threshold: 4.0 business hours)
Exceeded by 12.2 business days
Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00568784
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Apr 27, 8:00 AM
Created
Feb 16, 1:45 PM
Invoice #
SM-261939

Work Details (7)

Name Type Status Qty Amount Date
WL-03202565 Labor Open 1 $75.00 Apr 27, 4:03 PM
WL-03202566 Labor Open 4 $544.50 Apr 27, 4:03 PM
WL-03202567 Labor Open 1 $75.00 Apr 27, 4:03 PM
WL-03202568 Travel Open 40 $0.00 Apr 27, 4:03 PM
WL-03202569 Travel Open 40 $0.00 Apr 27, 4:03 PM
WL-03202570 Parts Open 1 $0.00 Apr 27, 4:03 PM
WL-03202571 Parts Open 1 $0.00 Apr 27, 4:03 PM

Details