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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351875 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Lawrence Berkeley National Laboratory — 5885 Hollis St, Emeryville CA, 94608

Feb 16, 2026 → Apr 28, 2026

✅ Completed
PC Per client agreement
Target: Apr 29, 2026
🕐 Clock stopped: Completed (Apr 28)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 52.6d
Field Work 0.9d
Billing 12.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
52.6 days
Over SLA
Field Work
0.9 days
Billing
12.1 days
Over SLA
Created: Feb 16, 2026 Due: Apr 29, 2026 Completed: Apr 28, 2026 (1 days early)
📅
51.6 days Total Age
⏱️
40.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
61.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00568789
6008303261
Closed
28R SYS-LC-1290IIE Contract ends 04/14/2026 repair included PM PM only - customer supplies the UV lamp G7116B DEBA402389 1290 Infinity II Multicolumn Thermostat G7110B DEAGK00354 1260 Infinity II Isocratic Pump G7120A DEBA201613 1290 Infinity II High Speed Pump G7167B DEBAS01216 1290 Infinity II Multisampler
Priority
High
Origin
Web
Reason
New Case
Contact
Clifford Ng
Owner
Leona Coonrod
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351875 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 16, 2026 • Closed: Apr 28, 2026
Completed with significant delays
Invoiced • 87 days old
🚨
Primary Delay 40.0 days stuck in "Scheduled"
⏱️
Total Delay 61.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.6d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

23 FEB 2026 Larry Alberty

Reached out to schedule


Please assign to Larry Alberty ARP to site is 34 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1290IIE Contract ends 04/14/2026 repair included PM PM only - customer supplies the UV lamp G7116B DEBA402389 1290 Infinity II Multicolumn Thermostat G7110B DEAGK00354 1260 Infinity II Isocratic Pump G7120A DEBA201613 1290 Infinity II High Speed Pump G7167B DEBAS01216 1290 Infinity II Multisampler
📄 Description
1290 Infinity II High Speed Pump
📞 Call Description
APR 2026 LC PM

Timeline

📞
Case Linked Feb 16, 1:47 PM
Case Number: 00568789
Subject: 6008303261
Status: Closed
📋
▶
3 Work Order Created Feb 16, 1:57 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Mar 4, 9:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-04-28T12:00:00.000+0000
🚨 40.0 business days
🔧
▶
2 Status: Tech On Site Apr 28, 9:39 AM
Status: Tech On Site → 5x Travel Added
🚗
5x Travel Added
Type: Travel, Parts
Status: Open
Qty: 40, 1
✔️
▶
2 Status: Completed Apr 28, 4:54 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 4
🏁
Status: Closed by Larry Alberty Apr 28, 4:59 PM
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Apr 29, 9:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 45m
🚨 12.0 business days
📨
Status: Invoice Pending by Hannah Shaw May 14, 3:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 5h
💰
Status: Invoiced by Hannah Shaw May 14, 4:08 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 36m
🧾
Invoice Created May 14, 5:49 PM
Invoice Number: SM-261939

Bottlenecks

Assigned
Duration: 12.6 business days (threshold: 4.0 business hours)
Exceeded by 12.1 business days
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00568789
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Apr 28, 8:00 AM
Created
Feb 16, 1:57 PM
Invoice #
SM-261939

Work Details (8)

Name Type Status Qty Amount Date
WL-03203348 Travel Open 40 $0.00 Apr 28, 9:41 AM
WL-03203349 Travel Open 40 $0.00 Apr 28, 9:41 AM
WL-03203350 Parts Open 1 $0.00 Apr 28, 9:41 AM
WL-03203351 Parts Open 1 $0.00 Apr 28, 9:41 AM
WL-03203352 Parts Open 1 $0.00 Apr 28, 9:41 AM
WL-03204031 Labor Open 1 $75.00 Apr 28, 4:59 PM
WL-03204032 Labor Open 4 $544.50 Apr 28, 4:59 PM
WL-03204033 Labor Open 1 $75.00 Apr 28, 4:59 PM

Details