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WO-01352177 ↗ ServiceMax

CenterWell (Humana) • Misc. Inspection • P5

📍 CenterWell - West Orange — 7649 W. Colonial Drive Suite 115, Orlando FL, 32818

Feb 16, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 16, 2026 Completed: Feb 20, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 5
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 5
Feb 16 → Feb 17 Assigned ▶ Running 1 1 / 5
Feb 17 → Feb 20 Scheduled ▶ Running 3 4 / 5
Feb 20 → Feb 20 Tech On Site ▶ Running 0 4 / 5
Coordinators 5.0d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Coordinators
5.0 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Feb 20, 2026 (3 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568742
Nebulizer Machines (Inspection). Waiting for customer response.
Closed
New Miscellaneous Equipment Inspection We have 2 New machines, and one old one that is missing inspection. https://www.ebiotrack.com/inspection.php?iid=33092
Priority
Standard
Origin
Email
Reason
New Case
Contact
Yokasta Garcia
Owner
Kimberly Hardison
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01352177 (current) Invoiced
Misc. Inspection • Anthony Wright
Created: Feb 16, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17/26 AJinerson - Received email back from Yokasta confirming tech visit for Fri. 2/20 with arrival between 1pm-3pm.


2/16/26 AJinerson - Sent email to Yokasta and Doris offering tech visit on Friday, 2/20 with eta between 1pm-3pm.


2/16/26 AJinerson - Called secondary contact listed in special instructions: Doris Rodriguez

321-754-2413. 

Phone went straight to busy tone w/ no answer. 


2/16/26 AJinerson - Called number for Yokasta Garcia on WO. Number has been disconnected. 

🔧 Work Performed
2/20/26 AMW - Located and performed inspection and calibration service on all new/missed medical equipment. Total of 17 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
2/20/26 AMW - Locate and perform inspection and calibration service on all new/missed medical new/missed equipment. Notify POC of inspection findings and completion.
⚠️ Problem Description
New Miscellaneous Equipment Inspection We have 2 New machines, and one old one that is missing inspection. https://www.ebiotrack.com/inspection.php?iid=33092

Timeline

📞
Case Linked Feb 16, 12:48 PM
Case Number: 00568742
Subject: Nebulizer Machines (Inspection). Waiting for customer response.
Status: Closed
📋
▶
2 Work Order Created Feb 16, 3:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 16, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 16m
🗓️
▶
2 Status: Scheduled Feb 17, 10:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-20T18:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Anthony Wright Feb 20, 12:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 2h
⏱️
5x Labor Added Feb 20, 12:46 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1, 1.25, 7, 60
✔️
Status: Completed by Anthony Wright Feb 20, 1:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 8m
🏁
Status: Closed by Anthony Wright Feb 20, 2:46 PM
From: Completed
To: Closed
Duration in Previous: 1h 21m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 25, 9:48 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🧾
Invoice Created Feb 25, 9:53 AM
Invoice Number: SM-254840

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00568742
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Feb 20, 1:30 PM
Created
Feb 16, 3:32 PM
Invoice #
SM-254840

Work Details (5)

Name Type Status Qty Amount Date
WL-03113890 Labor Open 0.25 $29.75 Feb 20, 12:46 PM
WL-03113891 Labor Open 1 $119.00 Feb 20, 12:46 PM
WL-03113892 Labor Open 1.25 $148.75 Feb 20, 12:46 PM
WL-03113893 Travel Open 7 - Feb 20, 12:46 PM
WL-03113894 Travel Open 60 - Feb 20, 12:46 PM

Details