Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352178 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Seven Fields Vet Hospital — 126 ENCLAVE DR STE 112, SEVEN FIELDS PA, 16046

Feb 16, 2026 → Feb 22, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 23, 2026
5 business days (counted)
Running total: 5 of 4 biz days used
Created: Feb 16, 2026 Completed: Feb 23, 2026
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 4
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 4
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 4
Feb 16 → Feb 23 Scheduled ▶ Running 5 5 / 4
Coordinators 4.2d
Billing 1.5d
✗ SLA Missed
Coordinators
4.2 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 16, 2026 Due: Feb 20, 2026 Completed: Feb 23, 2026 (2 days late)
📅
4.2 days Total Age
⏱️
4.2d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568788
Repair
Closed
Zone 1 WD High Temp Issues For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Caroline Nofsinger
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01352178 (current) Invoiced
Repair • Brandon Green
Created: Feb 16, 2026 • Closed: Feb 22, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 4.2 days stuck in "Scheduled"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/2026 CRamen spoke with Caroline and scheduled for Friday 2/20/2026 with tech arrival between 8-10am.


2/16/2026jsells

spoke with Sue, and I gave her the work order number and let her know that someone would be calling to schedule the onsite visit

🔧 Work Performed
repair as follows cleaned tray and chamber of plastic ran cycle x2 unit working as intended and placed back into service
🔍 Technician Findings
found melted plastic in chamber on tray
⚠️ Problem Description
Zone 1 WD High Temp Issues For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 16, 1:47 PM
Case Number: 00568788
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 16, 3:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
4 Technician Assigned Feb 16, 4:38 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 1m
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-20T14:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 17, 10:35 AM
Scheduled For: 2026-02-20T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Feb 22, 8:19 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 3h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 24, 2:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
▶
2 Status: Invoice Pending Feb 25, 1:03 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Mar 2, 11:59 AM
Invoice Number: SM-254898

Bottlenecks

Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

📞
Case 00568788
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Brandon Green
Scheduled
Feb 20, 8:00 AM
Created
Feb 16, 3:33 PM
Invoice #
SM-254898

Work Details (3)

Name Type Status Qty Amount Date
WL-03115699 Labor Open 1 $0.00 Feb 22, 8:19 PM
WL-03115700 Labor Open 2.5 $275.00 Feb 22, 8:19 PM
WL-03115701 Travel Open 50 $110.00 Feb 22, 8:19 PM

Details