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WO-01352224 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Kings Veterinary Hospital — 3335 West SR 22/3, LOVELAND OH, 45140

Feb 16, 2026 → Feb 23, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 16 → Feb 18, 2026
2 business days (not counted)
3d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 4 of 4 biz days used
Created: Feb 16, 2026 Completed: Feb 24, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 4
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 4
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 4
Feb 16 → Feb 18 Awaiting Parts - Customer ⏸ Paused 2 —
Feb 18 → Feb 23 Scheduled ▶ Running 3 3 / 4
Feb 23 → Feb 24 Tech On Site ▶ Running 1 4 / 4
Material Management 2.0d
Coordinators 4.0d
Field Work 1.4d
Billing 1.5d
✗ SLA Missed
Material Management
2.0 days
Coordinators
4.0 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 16, 2026 Due: Feb 25, 2026 Completed: Feb 24, 2026 (1 days early)
📅
5.4 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568876
Maintenance
Closed
Zone 1 PM NWD Run with SR1532928 This dispatch needs to be completed on the same day as SR 1532928. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Abby Whaley
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01352223 Invoiced
Preventive Maintenance • Franco Jackson
Created: Feb 16, 2026 • Closed: Feb 23, 2026
WO-01352224 (current) Invoiced
Preventive Maintenance • Franco Jackson
Created: Feb 16, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Awaiting Parts - Customer
2.0d
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 SRobinson- Order No: 755969


Customer PO No: SR1532922


Customer: Kings Veterinary Hospital


Service Request NO: 1532922


Ship To Name: Kings Veterinary Hospital


Ship To Address: 3335 West SR 22/3    


Ship To City/State: LOVELAND, OH 45140-1568


Waybill (Tracking #): 1ZE444250372538695


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 18-FEB-2026


LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


LINE NO: 2.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


2/18/2026 CRamen spoke with Abby and she requested Monday 2/23/2026 with tech arrival between 8-9am. Call logged on WO-01352215


2/16/2026 CRamen assigned to Franco and placed into APC

🔧 Work Performed
23feb2026 fjackson performed pm
🔍 Technician Findings
pm due
⚠️ Problem Description
Zone 1 PM NWD Run with SR1532928 This dispatch needs to be completed on the same day as SR 1532928. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 16, 3:58 PM
Case Number: 00568876
Subject: Maintenance
Status: Closed
📋
▶
2 Work Order Created Feb 16, 5:06 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Jessica Sells Feb 16, 5:11 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Feb 16, 5:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 9m, 0m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 18, 10:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-23T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Robert Jackson Feb 23, 9:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
▶
2 Labor Added Feb 23, 10:14 PM
Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 32m, 0m
⏳ 2.2 business days
📋
Status: 07e-Partial Project by Nancy Suarez Feb 25, 2:12 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 27, 2:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Mar 2, 2:39 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255362

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

📞
Case 00568876
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
Feb 23, 9:00 AM
Created
Feb 16, 5:06 PM
Invoice #
SM-255362

Work Details (2)

Name Type Status Qty Amount Date
WL-03107642 Parts Open 1 $0.00 Feb 16, 5:06 PM
WL-03117050 Labor Open 1 $240.00 Feb 23, 10:14 PM

Details