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← WO Overview

WO-01352231 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Repair/PM • P4

📍 Travelers — 385 Washington Street, St. Paul MN, 55102

Feb 16, 2026 → Feb 19, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Feb 16 → Feb 17, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Feb 16, 2026 Completed: Feb 19, 2026
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 4
Feb 16 → Feb 16 L2 Screening ▶ Running 0 0 / 4
Feb 16 → Feb 17 Awaiting Parts ⏸ Paused 1 —
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0 / 4
Feb 17 → Feb 17 Assigned ▶ Running 0 0 / 4
Feb 17 → Feb 19 Scheduled ▶ Running 2 2 / 4
Feb 19 → Feb 19 Tech On Site ▶ Running 0 2 / 4
Material Management 1.0d
Coordinators 3.0d
Field Work 0.2d
Billing 0.0d
✓ SLA Met
Material Management
1.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Feb 16, 2026 Due: Feb 20, 2026 Completed: Feb 19, 2026 (1 days early)
📅
3.0 days Total Age
⏱️
4.4d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
4.4d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568867
Service Visit Travelers Insurance
Closed
Kiosk is giving inaccurate readings There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kelly Schwab
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01352231 (current) Invoiced
Repair/PM • Ronnie Salone
Created: Feb 16, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 4.4 days stuck in "Closed"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/2026 Sramen - received email from RSalone stating he changed his repair to a repair/pm and PM wo needs canceled HOWEVER, we do not combine PMs to TMS repairs. Need to correct this.

2/16/2026jsells

Kiosk is giving inaccurate readings

🔧 Work Performed
2/19/26 Traveled to site Found unit in health area with out of service sign on it Remove sign Replaced L-assembly and power cord Tested unit Completed PM Tested unit Completed paperwork Closed WO
🔍 Technician Findings
Counter# 137,135. Unit needed new L-assembly Unit needed 2026 PM Contacted Supervisor about the PM checklist not attached to WO; contacted coordinator to see if this should only be a Repair WO
⚠️ Problem Description
Tech will be shipped replacement L assembly, and power cord kit to replace on unit. There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
90550,BP MONITOR, NO AD DISPLAY

Timeline

📞
Case Linked Feb 16, 3:48 PM
Case Number: 00568867
Subject: Service Visit Travelers Insurance
Status: Closed
📋
▶
2 Work Order Created Feb 16, 5:23 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 16, 5:52 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 28m
📅
▶
3 Status: Ready for Scheduling Feb 17, 9:58 AM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Charles Ramen
Technician: Ronnie Salone
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
📅
▶
2 Dispatch Scheduled Feb 17, 10:06 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 4m
📦
▶
2 Parts Requested Feb 17, 10:14 AM
Parts Requested → 3x Parts Added
🔩
3x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Ronnie Salone Feb 17, 10:46 AM
Scheduled For: 2026-02-19T16:30:00.000+0000
⏳ 2.5 business days
📅
Dispatch Scheduled by Ronnie Salone Feb 19, 3:48 AM
Scheduled For: 2026-02-19T17:30:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Feb 19, 12:57 PM
Scheduled For: 2026-02-19T18:30:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone Feb 19, 1:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 3h
✔️
▶
2 Status: Completed Feb 19, 3:20 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Feb 19, 3:25 PM
Type: Labor, Travel
Status: Open
Qty: 2, 10
🏁
Status: Closed by Ronnie Salone Feb 19, 3:34 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏳ 4.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 2:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 10h
📨
▶
3 Status: Invoice Pending Feb 25, 2:31 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254826

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00568867
Closed
📦
Parts Order 00090474
Closed
📦
Parts Order 00090502
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair/PM
Branch
N/A
Technician
Ronnie Salone
Scheduled
Feb 19, 1:30 PM
Created
Feb 16, 5:23 PM
Invoice #
SM-254826

Work Details (6)

Name Type Status Qty Amount Date
WL-03108449 Parts Open 1 $0.00 Feb 17, 10:14 AM
WL-03108450 Parts Open 1 $0.00 Feb 17, 10:14 AM
WL-03108451 Expenses Open 1 $0.00 Feb 17, 10:14 AM
WL-03112300 Labor Open 0.5 $0.00 Feb 19, 3:21 PM
WL-03112313 Labor Open 2 $0.00 Feb 19, 3:25 PM
WL-03112314 Travel Open 10 $0.00 Feb 19, 3:25 PM

Details