Plugged power cord in fully. Installed new batteries (supplied by account) I then paired the foot controller to the chair. Performed a successful functional test.
🔍Technician Findings
Unit power cord was not fulling plugged in and foot control was not linked to chair.
⚠️Problem Description
The bed will not up or down. The foot controller is not working
Midmark - 626-003 https://www.ebiotrack.com/workorder.php?wo=71724
📅
WO-01352257 - Virtual Tech - Field Repair - Chicago Heights - Oak Street Health - Lincoln Crossing, IL
Feb 17, 2026 4:00pm – 5:00pm
Work Order: WO-01352257
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Lincoln Crossing, IL
Address: 1401 Western Ave, Chicago Heights, IL 60411
Manufacturer:
Model #:
Serial #:
Contact Name: Raisha Reid-Harris
Contact Phone: 312-613-3846
Contact Email: r.reed@oak
Timeline
📞
Case Linked Feb 16, 2:45 PM
Case Number:00568834
Subject:<no subject>
Status:Closed
📋
▶
2
Work Order Created Feb 17, 8:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 17, 8:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:32m
🗓️
▶
2
Status: Scheduled Feb 17, 9:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For:2026-02-17T21:00:00.000+0000
🔧
Status: Tech On Site by Jonathan KuehlFeb 17, 4:16 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6h 32m
✔️
Status: Completed by Jonathan KuehlFeb 17, 8:32 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 16m
⏱️
▶
2
5x Labor Added Feb 17, 8:38 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From:Completed
To:Closed
Duration in Previous:5m
⏳2.4 business days
📄
Status: Ready to Bill by Diane PattonFeb 19, 1:56 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 17h
⚠️7.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:8d 23h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)