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WO-01352259 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Thermo Fisher Scientific Inc — 6055 Sunol Blvd., Pleasanton CA, 94566

Feb 17, 2026 → Aug 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 31, 2026
✓ SLA Met (19 biz days early)
Active: 117 biz days
🕐 Clock stopped: Canceled (Aug 4, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Feb 17 → Jun 30, 2026
93 business days (counted)
Running total: 93 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jun 30 → Aug 4, 2026
24 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 117 of ? biz days used
Created: Feb 17, 2026 Canceled: Aug 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0
Feb 17 → Jun 30 Assigned ▶ Running 93 93
Jun 30 → Aug 4 Scheduled ▶ Running 24 117
Aug 4 → Aug 4 Entered ▶ Running 0 117
Dispatch 0.0d
Coordinators 118.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
118.5 days
Over SLA
Created: Feb 17, 2026 Due: Aug 31, 2026 Completed: Aug 4, 2026 (27 days early)
📅
118.0 days Total Age
⏱️
94.0d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
116.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568908
6008323322
Closed
20U SYS-LC-1260-E Contract ends 12/31/2026 repair included ENHPM / EOQ Enhance PM -, the lamp is automatically changed at time of PM service with no questions. Have techs just order a lamp for an Enhanced PM. G1330B DEBAK15872 1290 Thermostat G1367E DEACO04036 1260 High Performance Autosampler G1322A JPAAJ82618 1260 Standard Degasser G1312B DEACB06392 1260 Binary Pump G1321C DEABV00117 1260 Infinity Fluorescence Detector G1315D DEAAX05211 1260 Diode Array Detector VL G1316C DEBAC07510 1290 Thermostatted Column Compartment
Priority
High
Origin
Phone
Reason
New Case
Contact
McCanna Sean
Owner
Leona Coonrod
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01352258 Canceled
Preventive Maintenance
Created: Feb 17, 2026
WO-01352259 (current) Canceled
EOQ
Created: Feb 17, 2026
Behind Schedule - Needs Attention
Canceled • 178 days old
🚨
Primary Delay 94.0 days stuck in "Assigned"
⏱️
Total Delay 116.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
94.0d / 0.5d SLA
Scheduled
24.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/4/26 lcoonrod WO cancelled, per email from Patricia Brinckwirth, is being pulled back to Agilent.

7/1/26 lcoonrod added to FSM board for 8/13

20 Feb 2026 Larry Alberty

Customer replied they want the service in August. Advised Leona.


20 Feb 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

⚠️ Problem Description
20U SYS-LC-1260-E Contract ends 12/31/2026 repair included ENHPM / EOQ Enhance PM -, the lamp is automatically changed at time of PM service with no questions. Have techs just order a lamp for an Enhanced PM. G1330B DEBAK15872 1290 Thermostat G1367E DEACO04036 1260 High Performance Autosampler G1322A JPAAJ82618 1260 Standard Degasser G1312B DEACB06392 1260 Binary Pump G1321C DEABV00117 1260 Infinity Fluorescence Detector G1315D DEAAX05211 1260 Diode Array Detector VL G1316C DEBAC07510 1290 Thermostatted Column Compartment
📄 Description
LC 1260 System
📞 Call Description
AUG 2026 LC EOQ

Timeline

📞
Case Linked Feb 16, 4:37 PM
Case Number: 00568908
Subject: 6008323322
Status: Closed
📋
▶
3 Work Order Created Feb 17, 8:25 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
🚨 94.0 business days
🗓️
▶
2 Status: Scheduled Jun 30, 3:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-08-13T11:00:00.000+0000
🚨 25.0 business days
🆕
Status: Entered by Leona Coonrod Aug 4, 4:32 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 35d 0h, 0m

Bottlenecks

Assigned
Duration: 94.0 business days (threshold: 4.0 business hours)
Exceeded by 93.5 business days
Scheduled
Duration: 24.5 business days (threshold: 2.0 business days)
Exceeded by 22.5 business days

🔗 Related Artifacts

📞
Case 00568908
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
EOQ
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 17, 8:25 AM
Invoice #
N/A

Details