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WO-01352259 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Thermo Fisher Scientific Inc — 6055 Sunol Blvd., Pleasanton CA, 94566

Feb 17, 2026 → Present

🟢 On Track
PC Per client agreement
Target: Aug 31, 2026
77 biz days left
Dispatch 0.0d
On Track
Dispatch
0.0 days
Created: Feb 17, 2026 Due: Aug 31, 2026 (108 days left)
📅
64.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00568908
6008323322
Closed
20U SYS-LC-1260-E Contract ends 12/31/2026 repair included ENHPM / EOQ Enhance PM -, the lamp is automatically changed at time of PM service with no questions. Have techs just order a lamp for an Enhanced PM. G1330B DEBAK15872 1290 Thermostat G1367E DEACO04036 1260 High Performance Autosampler G1322A JPAAJ82618 1260 Standard Degasser G1312B DEACB06392 1260 Binary Pump G1321C DEABV00117 1260 Infinity Fluorescence Detector G1315D DEAAX05211 1260 Diode Array Detector VL G1316C DEBAC07510 1290 Thermostatted Column Compartment
Priority
High
Origin
Phone
Reason
New Case
Contact
McCanna Sean
Owner
Leona Coonrod
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01352258 Assigned
Preventive Maintenance • Larry Alberty
Created: Feb 17, 2026
WO-01352259 (current) Assigned
EOQ • Larry Alberty
Created: Feb 17, 2026
On Track
Assigned • 86 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

20 Feb 2026 Larry Alberty

Customer replied they want the service in August. Advised Leona.


20 Feb 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

⚠️ Problem Description
20U SYS-LC-1260-E Contract ends 12/31/2026 repair included ENHPM / EOQ Enhance PM -, the lamp is automatically changed at time of PM service with no questions. Have techs just order a lamp for an Enhanced PM. G1330B DEBAK15872 1290 Thermostat G1367E DEACO04036 1260 High Performance Autosampler G1322A JPAAJ82618 1260 Standard Degasser G1312B DEACB06392 1260 Binary Pump G1321C DEABV00117 1260 Infinity Fluorescence Detector G1315D DEAAX05211 1260 Diode Array Detector VL G1316C DEBAC07510 1290 Thermostatted Column Compartment
📄 Description
LC 1260 System
📞 Call Description
AUG 2026 LC EOQ

Timeline

📞
Case Linked Feb 16, 4:37 PM
Case Number: 00568908
Subject: 6008323322
Status: Closed
📋
▶
3 Work Order Created Feb 17, 8:25 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00568908
Closed

ℹ️ Work Order Details

Status
Assigned
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
N/A
Created
Feb 17, 8:25 AM
Invoice #
N/A

Details