Zone 1
NWD-C983 error
ADDITIONAL NOTES
Secondary Contact: Michelle - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed
for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/23 KKelch logged email from Midmark advising to cancel WO. Returned to dispatch to cancel
2/23 KKelch called Kortney to schedule for 2/24 between 3:30 and 4:30 pm. They had this repair completed already and asked for this WO to be canceled. Sent an email to Midmark to be canceled.
2/20 KKelch called Kortney to schedule for 2/24 between 2 and 3 pm. Left info.
\2/17 KKelch called Kortney to schedule for 2/23 between 8 and 10 am. Left info.
2/17/26 SReich - Sending an email due to the time difference.
⚠️Problem Description
Zone 1
NWD-C983 error
ADDITIONAL NOTES
Secondary Contact: Michelle - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed
for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
From: Dispatch@midmark.com
To: kaitlyn.kelch@emsar.com
Cc: rhea.berry@emsar.com, sramen@emsar.com, jennifer.johnson@emsar.com, chris.bakkemo@emsar.com
Kaitlyn, Thanks for the update! Let’s go ahead and have you cancel the work order and we will do the same. Have a great day! If you have any questions or need additional information, please contact Dispatch Department at 800.643.6275 ext 108919 or 937.688.9175 between 8:00 am and 5:00 pm EST Monday thru Thursday, 8:00 am and 4:00 pm EST Friday
📧
Email: SR 1539470
Completed Feb 23, 2026
To: dispatch@midmark.com
CC: rhea.berry@emsar.com; sramen@emsar.com; jennifer.johnson@emsar.com; chris.bakkemo@emsar.com
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: SR 1539470
Body:
Good morning Midmark,
When I spoke to the POC for this SR, she let me know that they had the repair completed by a different service company and no longer needs this SR. Please advise with next steps.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@
📋
Outbound to +16235358770
Completed Feb 23, 2026
2/23 KKelch called Kortney to schedule for 2/24 between 3:30 and 4:30 pm. They had this repair completed already and asked for this WO to be canceled. Sent an email to Midmark to be canceled.
📋
Outbound to +16235358770
Completed Feb 23, 2026
2/23 KKelch called Kortney to schedule for 2/24 between 3:30 and 4:30 pm.
📋
Outbound to +16235358770
Completed Feb 20, 2026
2/20 KKelch called Kortney to schedule for 2/24 between 2 and 3 pm. Left info.
📋
Outbound to +16235358770
Completed Feb 17, 2026
2/17 KKelch called Kortney to schedule for 2/23 between 8 and 10 am. Left info.
📞
Call
Completed Feb 17, 2026
2/17/26 SReich - Sending an email due to the time difference.
PDF
00568923 SRA
Feb 17, 2026
Timeline
📞
Case Linked Feb 16, 5:13 PM
Case Number:00568923
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 17, 8:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Feb 17, 8:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:18m
⚠️5.0 business days
🆕
Status: Entered by Kaitlyn KelchFeb 23, 2:02 PM
From:Assigned
To:Entered
Duration in Previous:6d 5h
🚫
Status: Canceled by Kimberly HardisonFeb 23, 2:16 PM
From:Entered
To:Canceled
Duration in Previous:13m
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)