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← WO Overview

WO-01352267 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 New York Presbyterian Hospital -71st — 512 E 71st St, New York NY, 10021

Feb 17, 2026 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 26, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Mar 7, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Feb 17 → Feb 26, 2026
7 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 7, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 17, 2026 Completed: Mar 7, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 26 Ready for Release ⏸ Paused 7 —
Feb 26 → Mar 7 Scheduled ▶ Running 6 6
Dispatch 0.2d
Holding 8.0d (excluded)
Coordinators 6.4d
Billing 1.5d
✗ SLA Missed
Dispatch
0.2 days
Holding (excluded from total)
8.0 days
Coordinators
6.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 17, 2026 Due: Feb 26, 2026 Completed: Mar 7, 2026 (8 days late)
📅
14.0 days Total Age
⏱️
8.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569045
URGENT Philips WO Request
Closed
Getting a constant O2 regulation error
Priority
High
Origin
Email
Reason
New Case
Contact
Reynard Jordan
Owner
Shelby Robinson
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352267 (current) Invoiced
Repair • Fady Khouzam
Created: Feb 17, 2026 • Closed: Mar 6, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 8.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
8.0d
Scheduled
6.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 RArnold - dispatching to Fady K for 03/05

02/17/2026 RArnold - Sent email to Reynard to see if device is being moved to the warehouse

🔧 Work Performed
The FSE installed a new RP-Trilogy Evo OBM Subassembly, Performed a complete PVT as per the MFG's specifications. All tests and calibrations were found to be in spec or passed tests.Device placed back into full clinical service; ready for patient use.
🔍 Technician Findings
REPAIR.
⚠️ Problem Description
Getting a constant O2 regulation error
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Contract

Timeline

📞
Case Linked Feb 17, 8:34 AM
Case Number: 00569045
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 17, 8:50 AM
Work Order: WO-01352267
Type: Repair
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Feb 17, 10:41 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 51m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Feb 26, 4:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-05T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 9d 5h
⚠️ 7.0 business days
⏱️
▶
2 2x Labor Added Mar 6, 9:31 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 5h, 0m
⏳ 4.3 business days
⏱️
Labor Added Mar 12, 11:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 11:16 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 12h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 43m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00569045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Mar 5, 8:00 AM
Created
Feb 17, 8:50 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03134591 Labor Open 1 $155.00 Mar 6, 9:31 PM
WL-03134592 Labor Open 2 $190.00 Mar 6, 9:31 PM
WL-03141125 Labor Open 0.016666666666667 $38.00 Mar 12, 11:10 AM

Details