38R
SYS-LC-1260-E
Contract ends 12/31/2026 repair included
PMPLUS / EOQ
PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service.
G1315D-B
DE64260072 1200 Series Diode Array Detector
G1312B
DE63061707 1260 Binary Pump
G1379B
JP94112867 1260 Infinity Micro Degasser.
G1330B-B
DE84969992 1200 Cooled Thermostatted ALS
G1316B
DE90361114 1200 Series Thermost. Col. Compartm. SL
G1321A
DE90959678 1200 Series Fluorescence Detector
G1367D
DE82555186 1200 Series High Performance ALS SL Plus
4/15/26 lcoonrod cancelled - SO-6008321005 (Gigi) This can be returned to Agilent for re-assignment to Robert Lu. I have parts ordered against this SO and will need to return the parts before it’s taken of my hands. Best regards, Larry
4/2/26 lcoonrod showing in rescheduled status.
2 Apr 2026 Larry Alberty
Customer has stated the service will need to be re-scheduled due to
unforeseen heavy usage of the equipment currently.
20 Feb 2026 Larry Alberty
Reached out for scheduling
Please assign to Larry Alberty ARP to site is 13 miles. Zone 1
⚠️Problem Description
38R
SYS-LC-1260-E
Contract ends 12/31/2026 repair included
PMPLUS / EOQ
PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service.
G1315D-B
DE64260072 1200 Series Diode Array Detector
G1312B
DE63061707 1260 Binary Pump
G1379B
JP94112867 1260 Infinity Micro Degasser.
G1330B-B
DE84969992 1200 Cooled Thermostatted ALS
G1316B
DE90361114 1200 Series Thermost. Col. Compartm. SL
G1321A
DE90959678 1200 Series Fluorescence Detector
G1367D
DE82555186 1200 Series High Performance ALS SL Plus
📄Description
LC 1260 System Enhanced LC Features
📞Call Description
APR 2026 LC PMPLUS
📞
Call
Completed Apr 2, 2026
2 Apr 2026 Larry Alberty
Customer has stated the service will need to be re-scheduled due to
unforeseen heavy usage of the equipment currently.
📞
Call
Completed Feb 20, 2026
20 Feb 2026 Larry Alberty
Reached out for scheduling
Timeline
📞
▶
2
Case Linked Feb 17, 8:45 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order:WO-01352268
Type:Preventive Maintenance
Priority:PC
📅
▶
2
Status: Ready for Scheduling Feb 17, 8:51 AM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician:Larry Alberty
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Feb 23, 10:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For:2026-04-03T13:00:00.000+0000
🚨29.0 business days
🔄
Status: Reschedule by Larry AlbertyApr 2, 10:37 AM
From:Scheduled
To:Reschedule
Duration in Previous:37d 22h
🚨10.0 business days
🆕
Status: Entered by Leona CoonrodApr 15, 11:56 AM
From:Reschedule, Entered, Canceled
To:Entered, Canceled
Duration in Previous:13d 1h, 0m
🚫
Status: Canceled by Leona CoonrodApr 15, 3:50 PM
From:Entered
To:Canceled
Duration in Previous:3h 53m
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)