Q-00032589
The brake pedal on the side of the stretcher just spins and not working.
The technician will need to evaluate the unit and confirm if additional parts are needed.
parts needed
1 pedal, 1105-005-154
1 label, 1105-001-335
1 label, 1105-001-336
1 grooved pin, 0026-342-000
2/23 MOwens Linda called back and said that Wed. 2/25 in the morning with arrival around 10am works for the visit.
2/23 MOwens Sent email to Linda requesting to schedule the visit for 2/25 after 12pm.
2/21/26 RBerry- Updated due date based on parts. Removed delay code.
2/20 MOwens Called to speak to Linda Garner. Left a vm for her to call back about scheduling the repair visit for 2/25
2/20 MOwens
Your shipment
1Z67AR37P249975593
Delivered On
Friday, February 20 at 11:25 A.M.
🔧Work Performed
removed brake pedal assemble and replaced broken pin. After replacing broken pin ,tested brake system and pedal to ensure operation. unit released to customer for use
🔍Technician Findings
Checked in with manager regarding broken brake pin on stretcher .
⚠️Problem Description
Q-00032589
The brake pedal on the side of the stretcher just spins and not working.
The technician will need to evaluate the unit and confirm if additional parts are needed.
parts needed
1 pedal, 1105-005-154
1 label, 1105-001-335
1 label, 1105-001-336
1 grooved pin, 0026-342-000 https://www.ebiotrack.com/workorder.php?wo=71727
📋
Inbound from +14843540217
Completed Feb 23, 2026
Linda called back and said that Wed. 2/25 in the morning with arrival around 10am works for the visit.
📧
Email:Paoli Surgery Center Stretcher Repair
Completed Feb 23, 2026
From: mowens@emsar.com
To: lgarner@paolisurgerycenter.com
Linda
I left you a vm on 2/20. Can we schedule the repair visit for this Wed. 2/25 after 12pm?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +14843540217
Completed Feb 20, 2026
Called to speak to Linda Garner. Left a vm for her to call back about scheduling the repair visit for 2/25 .
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: lgarner@paolisurgerycenter.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352270Location: Paoli Surgery Center - EMSARAddress: 1 Industrial Blvd Paoli, PA 19301Device: Problem Description: Q-00032589
The brake pedal on the side of the stretcher just
📅
WO-01352270 - Repair - Paoli - Paoli Surgery Center - EMSAR
Feb 25, 2026 10:00am – 1:00pm
Work Order: WO-01352270
Account: Paoli Surgery Center
Customer Case Number:
Location: Paoli Surgery Center - EMSAR
Address: 1 Industrial Blvd, Paoli, PA 19301
Manufacturer:
Model #:
Serial #:
Contact Name: LINDA GARNER
Contact Phone: 4843540217 or 6102458532
Contact Email: lgarner@paolisurgeryce
Timeline
📞
Case Linked Feb 13, 3:29 PM
Case Number:00568396
Subject:L2 review
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Feb 17, 8:52 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Feb 17, 9:09 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:15m
⏳4.0 business days
🔩
▶
2
5x Parts Added Feb 20, 12:03 PM
5x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:3d 2h
👷
▶
2
Technician Assigned Feb 20, 12:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:15m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 23, 12:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-25T15:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Pero PopovicFeb 25, 10:34 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 22h
⏱️
2x Labor Added Feb 25, 10:43 AM
Type:Labor, Travel
Status:Open
Qty:1.5, 71
⏱️
▶
2
Labor Added Feb 25, 11:01 AM
Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From:Tech On Site
To:Completed
Duration in Previous:27m
⏱️
2x Labor Added Feb 25, 12:58 PM
Type:Labor, Travel
Status:Open
Qty:1.8666666666667, 71
🏁
Status: Closed by Pero PopovicFeb 25, 1:27 PM
From:Completed
To:Closed
Duration in Previous:2h 25m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Mar 2, 10:34 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️5.0 business days
🧾
Invoice Created Mar 6, 3:03 PM
Invoice Number:SM-255322
Bottlenecks
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours
Closed
Duration: 3.7 business days (threshold: 1.0 business days)