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WO-01352273 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 ATUM Inc — 37950 Central Ct, Newark CA, 94560

Feb 17, 2026 → May 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 31, 2026
✓ SLA Met (13 biz days early)
Active: 59 biz days
🕐 Clock stopped: Completed (May 11, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Feb 17 → Mar 12, 2026
17 business days (counted)
Running total: 17 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Mar 12 → May 11, 2026
42 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 11 → May 11, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Feb 17, 2026 Completed: May 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0
Feb 17 → Mar 12 Assigned ▶ Running 17 17
Mar 12 → May 11 Scheduled ▶ Running 42 59
May 11 → May 11 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Coordinators 60.9d
Field Work 0.6d
Billing 11.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
60.9 days
Over SLA
Field Work
0.6 days
Billing
11.0 days
Over SLA
Created: Feb 17, 2026 Due: May 31, 2026 Completed: May 11, 2026 (20 days early)
📅
60.0 days Total Age
⏱️
42.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
69.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569068
6008383083
Closed
38R SYS-LC-1200 Contract ends 07/17/2026 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1367A DE23902569 1100 Well-plate Autosampler G1159A DE43600671 1200 Series 6-position switching valve G1160A DE60555400 1200 Series 12-position/13-port valve G1314A JP73704214 1100 VWD G1312A US72101145 1200 Series Binary Pump G1322A JP73007856 1260 Standard Degasser
Priority
High
Origin
Web
Reason
New Case
Contact
Renee Rice
Owner
Leona Coonrod
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352273 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 17, 2026 • Closed: May 11, 2026
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 42.9 days stuck in "Scheduled"
⏱️
Total Delay 69.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
18.0d / 0.5d SLA
Scheduled
42.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12 Mar 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 6 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
38R SYS-LC-1200 Contract ends 07/17/2026 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1367A DE23902569 1100 Well-plate Autosampler G1159A DE43600671 1200 Series 6-position switching valve G1160A DE60555400 1200 Series 12-position/13-port valve G1314A JP73704214 1100 VWD G1312A US72101145 1200 Series Binary Pump G1322A JP73007856 1260 Standard Degasser
📄 Description
1200 Series Binary Pump
📞 Call Description
MAY 2026 LC PMPLUS

Timeline

📞
▶
4 Case Linked Feb 17, 8:59 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01352273
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🚨 18.0 business days
📅
▶
2 Dispatch Scheduled Mar 12, 12:27 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Larry Alberty
From: Assigned
To: Scheduled
Duration in Previous: 23d 2h
🚨 43.0 business days
🔧
▶
2 Status: Tech On Site May 11, 10:24 AM
Status: Tech On Site → 5x Travel Added
🚗
5x Travel Added
Type: Travel, Parts
Status: Open
Qty: 15
✔️
▶
3 Status: Completed May 11, 3:07 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 4
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw May 12, 10:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 58m
🚨 11.0 business days
📨
▶
3 Status: Invoice Pending May 27, 11:42 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263021
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 42.9 business days (threshold: 2.0 business days)
Exceeded by 40.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

📞
Case 00569068
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
May 11, 9:00 AM
Created
Feb 17, 9:03 AM
Invoice #
SM-263021

Work Details (8)

Name Type Status Qty Amount Date
WL-03221534 Travel Open 15 $0.00 May 11, 10:26 AM
WL-03221535 Travel Open 15 $0.00 May 11, 10:26 AM
WL-03221536 Parts Open 1 $0.00 May 11, 10:26 AM
WL-03221537 Parts Open 1 $0.00 May 11, 10:26 AM
WL-03221538 Parts Open 1 $0.00 May 11, 10:26 AM
WL-03222062 Labor Open 1 $75.00 May 11, 3:11 PM
WL-03222063 Labor Open 4 $484.00 May 11, 3:11 PM
WL-03222064 Labor Open 1 $75.00 May 11, 3:11 PM

Details