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WO-01352275 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 California Air Resources Board — 1900 14th St, Sacramento CA, 95811

Feb 17, 2026 → Jul 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✓ SLA Met (4 biz days early)
Active: 111 biz days
🕐 Clock stopped: Completed (Jul 27, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Feb 17 → Mar 13, 2026
18 business days (counted)
Running total: 18 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Mar 13 → May 7, 2026
39 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Reschedule
May 7 → May 11, 2026
2 business days (counted)
Running total: 59 of ? biz days used
52d
▶ Clock Running
Status: Scheduled
May 11 → Jul 27, 2026
52 business days (counted)
Running total: 111 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 27 → Jul 27, 2026
0 business days (counted)
Running total: 111 of ? biz days used
Created: Feb 17, 2026 Completed: Jul 27, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0
Feb 17 → Mar 13 Assigned ▶ Running 18 18
Mar 13 → May 7 Scheduled ▶ Running 39 57
May 7 → May 11 Reschedule ▶ Running 2 59
May 11 → Jul 27 Scheduled ▶ Running 52 111
Jul 27 → Jul 27 Tech On Site ▶ Running 0 111
Dispatch 0.0d
Coordinators 112.3d
Field Work 1.0d
Billing 7.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
112.3 days
Over SLA
Field Work
1.0 days
Billing
7.0 days
Over SLA
Created: Feb 17, 2026 Due: Jul 31, 2026 Completed: Jul 27, 2026 (4 days early)
📅
112.0 days Total Age
⏱️
52.1d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
113.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569077
6008389716
Closed
11V SYS-GC-7890 Contract ends 09/08/2026 repair included PM G3440B US19293020 Agilent 7890B Series GC Custom G4513A CN19370077 7693A Autoinjector
Priority
High
Origin
Web
Reason
New Case
Contact
Cathleen Roush
Owner
Leona Coonrod
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352275 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 17, 2026 • Closed: Jul 27, 2026
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 52.1 days stuck in "Scheduled"
⏱️
Total Delay 113.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
18.0d / 0.5d SLA
Scheduled
92.1d / 2.0d SLA
Reschedule
2.2d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

added to FSM board for 7/27


12 Mar 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 104 miles. Zone 3

🔧 Work Performed
Completed GC PM.
⚠️ Problem Description
11V SYS-GC-7890 Contract ends 09/08/2026 repair included PM G3440B US19293020 Agilent 7890B Series GC Custom G4513A CN19370077 7693A Autoinjector
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
JUL 2026 GC PM

Timeline

📞
▶
4 Case Linked Feb 17, 9:07 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01352275
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
🚨 18.0 business days
🗓️
▶
2 Status: Scheduled Mar 12, 8:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-05-12T11:00:00.000+0000
🚨 40.5 business days
🔄
Status: Reschedule by Larry Alberty May 7, 6:21 PM
From: Scheduled
To: Reschedule
Duration in Previous: 55d 21h
⏳ 2.7 business days
📅
▶
2 Dispatch Scheduled May 11, 7:14 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Larry Alberty
From: Reschedule
To: Scheduled
Duration in Previous: 4d 0h
🚨 52.6 business days
🔧
Status: Tech On Site by Larry Alberty Jul 27, 9:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 76d 14h
✔️
▶
2 Status: Completed Jul 27, 4:54 PM
Status: Completed → 4x Travel Added
🚗
4x Travel Added
Type: Travel, Parts
Status: Open
Qty: 110
⏱️
3x Labor Added Jul 27, 5:11 PM
Type: Labor
Status: Open
Qty: 2
🏁
Status: Closed by Larry Alberty Jul 27, 5:18 PM
From: Completed
To: Closed
Duration in Previous: 24m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Jul 29, 10:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
⚠️ 7.0 business days
📨
▶
3 Status: Invoice Pending Aug 6, 12:12 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-269514
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Reschedule
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.6 business hours
Scheduled
Duration: 52.1 business days (threshold: 2.0 business days)
Exceeded by 50.1 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00569077
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Jul 27, 9:00 AM
Created
Feb 17, 9:10 AM
Invoice #
SM-269514

Work Details (7)

Name Type Status Qty Amount Date
WL-03309123 Travel Open 110 $0.00 Jul 27, 4:57 PM
WL-03309124 Travel Open 110 $0.00 Jul 27, 4:57 PM
WL-03309125 Parts Open 1 $0.00 Jul 27, 4:57 PM
WL-03309126 Parts Open 1 $0.00 Jul 27, 4:57 PM
WL-03309138 Labor Open 2 $180.00 Jul 27, 5:11 PM
WL-03309139 Labor Open 2 $302.50 Jul 27, 5:11 PM
WL-03309140 Labor Open 2 $180.00 Jul 27, 5:11 PM

Details