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WO-01352279 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Station #89 — 1 S Plainfield Avenue, South Plainfield NJ, 07080

Feb 17, 2026 → Mar 25, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Invoiced (Mar 25)
✗ SLA Missed (26d late)
Dispatch 0.1d
Coordinators 30.0d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
30.0 days
Over SLA
Created: Feb 17, 2026 Due: Mar 31, 2026 Completed: Mar 25, 2026 (6 days early)
📅
26.8 days Total Age
⏱️
9.5d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
25.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00568990
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM # of pieces: 2 https://www.ebiotrack.com/inspection.php?iid=33100
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Erin Martin
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352279 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Feb 17, 2026 • Closed: Mar 25, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 9.5 days stuck in "Scheduled"
⏱️
Total Delay 25.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Assigned
18.4d / 0.5d SLA
Scheduled
9.5d / 2.0d SLA
05-Tech-Off-Site
0.0d
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
  • Hillsborough – 120 Stryker Lane, Suite 506-507, Hillsborough
  • South Plainfield – 1 S Plainfield Avenue, South Plainfield


2/27/26 RBerry: Order type is incorrect. Returned to dispatch for correction.


2/25/26 – RBerry: Order type is incorrect. Record type is also incorrect and should be EMS. Returned to dispatch for correction.

🔧 Work Performed
Stryker Medical - 6392 PerformanceLoad Serial #: 2016000800279 - Truck 187 - Asset ID: 13175478 Stryker Medical - 6506 PowerPro Serial #: 2001003500238 - Asset ID: 13175476 Stryker Medical - 6252 Stair-Pro Serial #: 2112010000340 - Asset ID: 13175477 Stryker Medical - 6506 PowerPro Serial #: 1905003500533 - TRUCK 133 - Asset ID: 13175473 Stryker Medical - 6252 Stair-Pro Serial #: 2303010000383 - Asset ID: 13175474 Stryker Medical - 6392 PerformanceLoad Serial #: 2016000800282 - Asset ID: 13175475
⚠️ Problem Description
Semi-Annual Equipment PM # of pieces: 2 https://www.ebiotrack.com/inspection.php?iid=33100

Timeline

📞
Case Linked Feb 17, 12:00 AM
Case Number: 00568990
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 17, 9:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 12:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 39m
⚠️ 7.0 business days
🆕
Status: Entered by Rhea Berry Feb 25, 11:09 AM
From: Assigned
To: Entered
Duration in Previous: 7d 22h
📅
Status: Ready for Scheduling by Jessica Foley Feb 25, 11:32 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 22m
👷
▶
2 Technician Assigned Feb 25, 12:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 15m
⏳ 3.0 business days
🆕
Status: Entered by Rhea Berry Feb 27, 1:23 PM
From: Assigned
To: Entered
Duration in Previous: 2d 0h
📅
Status: Ready for Scheduling by Sherry Reich Feb 27, 2:11 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 47m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Mar 2, 12:52 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Curtis Allen
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Mar 12, 4:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-16T20:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 17, 4:05 PM
Scheduled For: 2026-03-19T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Mar 18, 9:30 AM
Scheduled For: 2026-03-20T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 20, 3:53 PM
Scheduled For: 2026-03-25T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 23, 11:04 AM
Scheduled For: 2026-03-25T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 24, 12:28 PM
Scheduled For: 2026-03-25T17:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Mar 24, 3:36 PM
Scheduled For: 2026-03-25T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 8x Labor Added Mar 25, 5:53 PM
8x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 13d 1h
🏁
Status: Closed by Ben Saur Mar 25, 6:11 PM
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 18m
📄
Status: Ready to Bill by Diane Patton Mar 26, 4:56 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 22h 44m, 0m
⏳ 1.9 business days
🧾
Invoice Created Mar 27, 9:00 PM
Invoice Number: SM-257548

Bottlenecks

Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Assigned
Duration: 8.8 business days (threshold: 4.0 business hours)
Exceeded by 8.3 business days
Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

📞
Case 00568990
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 25, 9:00 AM
Created
Feb 17, 9:29 AM
Invoice #
SM-257548

Work Details (8)

Name Type Status Qty Amount Date
WL-03159363 Labor Open 1 $0.00 Mar 25, 5:53 PM
WL-03159364 Travel Open 22 $0.00 Mar 25, 5:53 PM
WL-03159365 Labor Open 0.75 $0.00 Mar 25, 5:53 PM
WL-03159366 Labor Open 0.5 $0.00 Mar 25, 5:53 PM
WL-03159367 Labor Open 0.25 $0.00 Mar 25, 5:53 PM
WL-03159368 Labor Open 0.75 $0.00 Mar 25, 5:53 PM
WL-03159369 Labor Open 0.5 $0.00 Mar 25, 5:53 PM
WL-03159370 Labor Open 0.25 $0.00 Mar 25, 5:53 PM

Details