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← WO Overview

WO-01352285 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Atrisco — 4208 Central Ave. SW, Suite G, Albuquerque NM, 87105

Feb 17, 2026 → Apr 6, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Apr 6)
✗ SLA Missed (38d late)
Dispatch 0.0d
Coordinators 36.7d
Field Work 1.1d
Billing 19.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.7 days
Over SLA
Field Work
1.1 days
Billing
19.0 days
Over SLA
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Apr 6, 2026 (24 days early)
📅
35.0 days Total Age
⏱️
19.0d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
51.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569014
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 99 pcs https://www.ebiotrack.com/inspection.php?iid=33108
Priority
Standard
Origin
Email
Reason
New Case
Contact
Debra Ruth
Owner
Jessica Sells
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352285 (current) Invoiced
Inspection • Andrew Przybyla
Created: Feb 17, 2026 • Closed: Apr 6, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 19.0 days stuck in "Ready to Bill"
⏱️
Total Delay 51.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.0d / 1.0d SLA
Assigned
17.9d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/3 KKelch rescheduled per attached email from Ciarra

4/1 KKelch scheduled per logged email from Debra

4/1 KKelch sent Debra an email for scheduling

🔧 Work Performed
Tech arrived on site and inspected and tested 103 pieces of equipment.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 99 pcs
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 99 pcs https://www.ebiotrack.com/inspection.php?iid=33108

Timeline

📞
Case Linked Feb 17, 6:00 AM
Case Number: 00569014
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Feb 17, 9:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 15.0 business days
👷
2 Technician Assigned Mar 9, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20d 2h
🚨 18.0 business days
👷
Technician Assigned by Kaitlyn Kelch Apr 1, 12:33 PM
Technician: Andrew Przybyla
🗓️
2 Status: Scheduled Apr 1, 1:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-10T14:00:00.000+0000
3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 3, 3:45 PM
Scheduled For: 2026-04-06T14:30:00.000+0000, 2026-04-06T14:00:00.000+0000
1.0 business days
🚗
2x Travel Added Apr 5, 10:10 PM
Type: Travel
Status: Open
Qty: 7.6
🔧
Status: Tech On Site by Andrew Przybyla Apr 6, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
⏱️
Labor Added Apr 6, 12:01 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Apr 6, 1:39 PM
Type: Labor
Status: Open
Qty: 8, 0.5
✔️
Status: Completed by Andrew Przybyla Apr 6, 6:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 59m
🏁
Status: Closed by Andrew Przybyla Apr 6, 6:30 PM
From: Completed
To: Closed
Duration in Previous: 29m
📄
Status: Ready to Bill by Diane Patton Apr 7, 10:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 12m
🚨 19.0 business days
📨
Status: Invoice Pending by Diane Patton May 1, 5:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 24d 6h
🧾
2 Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 23m

Bottlenecks

Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Assigned
Duration: 17.9 business days (threshold: 4.0 business hours)
Exceeded by 17.4 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

📞
Case 00569014
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Apr 6, 10:00 AM
Created
Feb 17, 9:36 AM
Invoice #
SM-260858

Work Details (5)

Name Type Status Qty Amount Date
WL-03174065 Travel Open 7.6 - Apr 5, 10:10 PM
WL-03174066 Travel Open 7.6 - Apr 5, 10:10 PM
WL-03174436 Labor Open 0.5 $0.00 Apr 6, 12:01 PM
WL-03174577 Labor Open 8 $2,627.40 Apr 6, 1:39 PM
WL-03174578 Labor Open 0.5 $0.00 Apr 6, 1:39 PM

Details