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WO-01352286 ↗ ServiceMax

US Digestive Health Disease Associates • Inspection • PSM

📍 USDH at Royersford — 475 Enterprise Dr. Suite 202, Royersford PA, 19468

Feb 17, 2026 → Apr 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (35 biz days late)
Active: 44 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Mar 20, 2026
23 business days (counted)
Running total: 23 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Mar 20 → Apr 8, 2026
13 business days (counted)
Running total: 36 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 16, 2026
6 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Entered
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 20, 2026
2 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Feb 17, 2026 Completed: Apr 20, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Mar 20 Ready for Scheduling ▶ Running 23 23
Mar 20 → Apr 8 Assigned ▶ Running 13 36
Apr 8 → Apr 16 Scheduled ▶ Running 6 42
Apr 16 → Apr 16 Entered ▶ Running 0 42
Apr 16 → Apr 16 Ready for Scheduling ▶ Running 0 42
Apr 16 → Apr 16 Assigned ▶ Running 0 42
Apr 16 → Apr 20 Scheduled ▶ Running 2 44
Apr 20 → Apr 20 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Coordinators 47.6d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.6 days
Over SLA
Field Work
1.0 days
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Apr 20, 2026 (10 days early)
📅
45.0 days Total Age
⏱️
24.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
42.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569016
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 39 pcs https://www.ebiotrack.com/inspection.php?iid=33110
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shannon McKain
Owner
Jessica Sells
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352286 (current) Invoiced
Inspection • Philip Krogstad
Created: Feb 17, 2026 • Closed: Apr 20, 2026
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 42.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
24.0d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/8 MOwens Changed scheduled date for 4/20 with Shannon

4/8 MOwens replied back to Shannon's email confirming the schedule date for Fri. 4/24 arrival between 10-11am.

4/6 MOwens Sent email to Shannon asking for good date this month to schedule the inspection.

🔧 Work Performed
Perform annual equipment inspection. (41 pcs) Work with staff to find all equipment.
🔍 Technician Findings
Check in with manager. Perform annual equipment inspection.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 39 pcs https://www.ebiotrack.com/inspection.php?iid=33110

Timeline

📞
Case Linked Feb 17, 6:00 AM
Case Number: 00569016
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 17, 9:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 24.0 business days
👷
▶
2 Technician Assigned Mar 20, 9:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30d 22h
🚨 11.0 business days
👷
Technician Assigned by Melissa Owens Apr 3, 4:34 PM
Technician: Chris Galasso
⏳ 3.9 business days
🗓️
▶
2 Status: Scheduled Apr 8, 10:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-24T14:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Apr 8, 10:46 AM
Scheduled For: 2026-04-20T14:00:00.000+0000
⚠️ 7.0 business days
🆕
▶
4 Status: Entered Apr 16, 3:02 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: a0h6e00000II9yVAAT, Philip Krogstad
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-20T14:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 0m
⏳ 3.0 business days
🔧
Status: Tech On Site by Philip Krogstad Apr 20, 9:37 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 18h
⏱️
▶
2 3x Labor Added Apr 20, 12:30 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From: Tech On Site
To: Completed
Duration in Previous: 2h 56m
🏁
Status: Closed by Philip Krogstad Apr 20, 5:20 PM
From: Completed
To: Closed
Duration in Previous: 4h 46m
📄
Status: Ready to Bill by Diane Patton Apr 21, 2:18 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 58m, 0m
⏳ 4.0 business days
🧾
Invoice Created Apr 24, 7:37 PM
Invoice Number: SM-259760

Bottlenecks

Ready for Scheduling
Duration: 24.0 business days (threshold: 1.0 business days)
Exceeded by 23.0 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

📞
Case 00569016
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
EBS
Technician
Philip Krogstad
Scheduled
Apr 20, 10:00 AM
Created
Feb 17, 9:39 AM
Invoice #
SM-259760

Work Details (3)

Name Type Status Qty Amount Date
WL-03192781 Labor Open 1 $0.00 Apr 20, 12:30 PM
WL-03192782 Labor Open 3 $1,495.00 Apr 20, 12:30 PM
WL-03192783 Travel Open 38 - Apr 20, 12:30 PM

Details