Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352287 ↗ ServiceMax

Modern Animal Hospital • Inspection • PSM

📍 Modern Animal Clinic - CULV — 10023 Jefferson Blvd, Culver City CA, 90232

Feb 17, 2026 → Apr 15, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Apr 16)
✗ SLA Missed (47d late)
Dispatch 0.0d
Coordinators 42.7d
Field Work 0.0d
Billing 14.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.7 days
Over SLA
Field Work
0.0 days
Billing
14.0 days
Over SLA
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Apr 16, 2026 (14 days early)
📅
42.3 days Total Age
⏱️
39.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
52.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568984
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 157 Pcs https://www.ebiotrack.com/inspection.php?iid=33094
Priority
Standard
Origin
Email
Reason
New Case
Contact
Culver City Staff
Owner
Kimberly Hardison
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352287 (current) Invoiced
Inspection • Rene Yescas
Created: Feb 17, 2026 • Closed: Apr 15, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 39.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 52.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
39.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4-10 Mburris tech already set to be on site

🔧 Work Performed
performed annual equipment est and calibration service,service complete
🔍 Technician Findings
annual equipment est and calibration needed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 157 Pcs https://www.ebiotrack.com/inspection.php?iid=33094

Timeline

📞
Case Linked Feb 17, 12:00 AM
Case Number: 00568984
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 17, 9:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 39.0 business days
👷
▶
5 Status: Assigned Apr 10, 4:16 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Rene Yescas
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-04-14T09:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-04-14T21:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Apr 14, 1:19 PM
Scheduled For: 2026-04-15T16:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 5x Labor Added Apr 15, 10:14 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rene Yescas
From: Scheduled
To: Completed
Duration in Previous: 5d 5h
🏁
Status: Closed by Rene Yescas
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Apr 16, 11:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 1m
🚨 14.0 business days
📨
Status: Invoice Pending by Diane Patton May 5, 10:39 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18d 23h
🧾
▶
2 Invoice Created May 5, 10:46 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m

Bottlenecks

Ready for Scheduling
Duration: 39.0 business days (threshold: 1.0 business days)
Exceeded by 38.0 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

📞
Case 00568984
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Rene Yescas
Scheduled
Apr 15, 12:00 PM
Created
Feb 17, 9:39 AM
Invoice #
SM-260978

Work Details (5)

Name Type Status Qty Amount Date
WL-03187908 Labor Open 2 $0.00 Apr 15, 10:14 PM
WL-03187909 Labor Open 7.5 $1,984.00 Apr 15, 10:14 PM
WL-03187910 Labor Open 2 $0.00 Apr 15, 10:14 PM
WL-03187911 Travel Open 50 $0.00 Apr 15, 10:14 PM
WL-03187912 Travel Open 50 $0.00 Apr 15, 10:14 PM

Details