Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352291 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC of Bristol (10448-02-010) — 395 North Main, Bristol CT, 06010

Feb 17, 2026 → Apr 10, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Apr 11)
✗ SLA Missed (42d late)
Dispatch 0.0d
Coordinators 40.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.7 days
Over SLA
Billing
0.0 days
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Apr 11, 2026 (19 days early)
📅
39.0 days Total Age
⏱️
30.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
38.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00569015
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 87 pcs https://www.ebiotrack.com/inspection.php?iid=33109
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maria Minei
Owner
Jessica Sells
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352291 (current) Invoiced
Inspection • Edward Arias
Created: Feb 17, 2026 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 30.9 days stuck in "Scheduled"
⏱️
Total Delay 38.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
30.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/14 SRogers: Missing part from SMX added and moved back to closed. Thank you.

2/27 KSmith -- Scheduled for 4/10 with Sarahi. 9-11am

2/27 KSmith -- Sarahi requested a Friday, provided 4/10 as a scheduled date and am awaiting response.

2/27 KSmith -- Sent email to Sarahi to schedule for 4/9

2/25 KSmith -- Sent email to schedule for 4/9

2/23 KSmith -- Sent email to schedule for 4/9

2/20 KSmith -- Sent email to schedule for 4/9

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 87 pcs https://www.ebiotrack.com/inspection.php?iid=33109

Timeline

📞
Case Linked Feb 17, 6:00 AM
Case Number: 00569015
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 17, 9:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 20, 12:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 2h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Feb 27, 11:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-10T14:00:00.000+0000
🚨 31.0 business days
🚗
2x Travel Added Apr 10, 10:23 AM
Type: Travel
Status: Open
Qty: 104, 106
⏱️
▶
3 Labor Added Apr 10, 9:18 PM
Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 6, 2.5
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 42d 8h, 0m
⏳ 2.3 business days
✏️
Status: WO Correction Needed by Diane Patton Apr 14, 4:21 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 18h
🔩
▶
2 Parts Added Apr 14, 4:33 PM
Parts Added → Status: Closed
🏁
Status: Closed by Shawn Rogers
From: WO Correction Needed
To: Closed
Duration in Previous: 13m
📄
▶
3 Status: Ready to Bill Apr 14, 4:48 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-259244

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 30.9 business days (threshold: 2.0 business days)
Exceeded by 28.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00569015
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Apr 10, 10:00 AM
Created
Feb 17, 9:43 AM
Invoice #
SM-259244

Work Details (6)

Name Type Status Qty Amount Date
WL-03181197 Travel Open 104 - Apr 10, 10:23 AM
WL-03181198 Travel Open 106 - Apr 10, 10:23 AM
WL-03182500 Labor Open 2.25 $0.00 Apr 10, 9:18 PM
WL-03182505 Labor Open 6 $1,530.00 Apr 10, 9:20 PM
WL-03182506 Labor Open 2.5 $0.00 Apr 10, 9:20 PM
WL-03185744 Parts Open 1 $235.87 Apr 14, 4:33 PM

Details