Primary Delay27.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay32.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
27.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
9.8d / 2.0d SLA
Reschedule
1.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/31/26 AJinerson - Sent email to Donna confirming the below.
3/31/26 AJinerson - Received call back from Nurse Anderson to reschedule this service visit.
Confirmed for Weds. 4/8
between 10am-12pm.
POC onsite: Nurse Anderson
Instructions: Send updated email to Donna
3/30/26 Rberry- Received email from Donna Drago stating:
Baldwin had a visit scheduled for Tuesday March 31st. Per our warden we need to reschedule this visit. Mr. Ingram was suppose to come. I will call or email with a future date. Thanks.
Placed WO into reschedule status and sent text to tech to notify.
3/25/26 AJinerson - Received email back from Donna confirming tech visit for Tuesday, 3/31 with eta between 10am-12pm.
Sent email back to Donna confirming this and providing list of tools.
POC onsite:
Arrival instructions:
Special requirements:
3/25/26 AJinerson - Sent scheduling email to Donna offering tech visit for Tuesday, 3/31 with eta between 10am-12pm.
(sent email due to afterhours).
🔧Work Performed
4/8 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 62 DEVICES (52 PASS / 10 FAIL). SPOKE WITH DONNA AND VERIFIED ALL AREAS (EXCEPT EXAM ROOM B, NO KEY TO GET IN, DOOR LOCKED) AD BEEN INSPECTED. ADVISED ON EQUIPMENT STATUS AND FOLLOW UP ACTIONS NEEDED. ARCHIVED OLD/MISSING DEVICES. RETURNED ALL PASSING DEVICES TO SERVICE
🔍Technician Findings
4/8 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
71 pcs
https://www.ebiotrack.com/inspection.php?iid=33111
📧
Email:RE: EMSAR Service Request - Baldwin SP - 140 Laying Farm Road Hardwick, GA 31034 - WO-01352293
Completed Mar 31, 2026
From: abby.jinerson@emsar.com
To: ddrago@TeamCenturion.com
Good afternoon, Donna,
Per my conversation earlier today with Nuse Anderson, I am sending this email as a confirmation of our updated scheduled date/time for this service.
We now have our technician, Dylan Ingraham, scheduled to visit on Wednesday, 4/8/2026 with arrival between 10:00 a.m. – 12:00 p.m.
Please let us know if anything further is needed prior to this visit, and we will proceed accordingly. Thank
📋
Outbound to +14784455984
Completed Mar 31, 2026
3/31/26 AJinerson - Received call back from Nurse Anderson to reschedule this service visit.
Confirmed for Weds. 4/8
between 10am-12pm.
POC onsite: Nurse Anderson
Instructions: Send updated email to Donna
📧
Email:Visit at BAldwin
Completed Mar 30, 2026
From: ddrago@TeamCenturion.com
To: rhea.berry@emsar.com
Baldwin had a visit scheduled for Tuesday March 31st. Per our warden we need to reschedule this visit. Mr. Ingram was suppose to come. I will call or email with a future date. Thanks.Get Outlook for AndroidCONFIDENTIALITY NOTICE: This communication contains information intended for the use of the individuals to whom it is addressed and may contain information that is privileged, confidential or exempt from other disclosure under applicable
📧
Email:RE: EMSAR Service Request - Baldwin SP - 140 Laying Farm Road Hardwick, GA 31034 - WO-01352293
Completed Mar 26, 2026
From: abby.jinerson@emsar.com
To: ddrago@TeamCenturion.com
Good morning, Donna,
We have our technician, Dylan Ingraham, scheduled to visit on Tuesday, 3/31 with arrival between 10:00 a.m. – 12:00 p.m.
Please see attached list of tools and equipment that he will be bringing on-site to perform this service.
Please let us know who the on-site contact will be, along with any additional instructions or special requirements needed for this visit. Thank you for confirming!
📧
Email:Re: EMSAR Service Request - Baldwin SP - 140 Laying Farm Road Hardwick, GA 31034 - WO-01352293
Completed Mar 26, 2026
From: ddrago@TeamCenturion.com
To: abby.jinerson@emsar.com
Yes that will be fine. Thanks
Get Outlook for Android <https://aka.ms/AAb9ysg>
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Wednesday, March 25, 2026 5:56:05 PM
To: Drago, Donna <ddrago@TeamCenturion.com>
Subject: EMSAR Service Request - Baldwin SP - 140 Laying Farm Road Hardwick, GA 31034 - WO-01352293
CAUTION: This email originated from outside your organization. Exercise cautio
📧
Email: EMSAR Service Request - Baldwin SP - 140 Laying Farm Road Hardwick, GA 31034 - WO-01352293
Completed Mar 25, 2026
To: ddrago@teamcenturion.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Baldwin SP - 140 Laying Farm Road Hardwick, GA 31034 - WO-01352293
Body:
Good afternoon, Donna,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Baldwin SP - 140 Laying Farm Road Hardwick, GA 31034
We currently have our technician, Dylan Ingraham, available to visit on Tuesday, 3/31, wit
Work Order: WO-01352293
Account: Centurion of Georgia
Customer Case Number:
Location: Baldwin SP
Address: 140 Laying Farm Road, Hardwick, GA 31034
Manufacturer:
Model #:
Serial #:
Contact Name: Donna Drago
Contact Phone: 4784455089
Contact Email: ddrago@teamcenturion.com
Due Date: 4/30/2026
Sche
Timeline
📞
Case Linked Feb 17, 6:00 AM
Case Number:00569017
Subject:eBiotrack - Automated New Inspection Created