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WO-01352295 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Station #11 — 346 Cranberry Road, East Brunswick NJ, 08816

Feb 17, 2026 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (3 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 17, 2026 Invoiced: Feb 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0
Feb 17 → Feb 19 Scheduled ▶ Running 2 2
Feb 19 → Feb 20 05-Tech-Off-Site ▶ Running 1 3
Feb 20 → Feb 20 04-Scheduled ▶ Running 0 3
Feb 20 → Feb 24 Scheduled ▶ Running 2 5
Dispatch 0.0d
Coordinators 6.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.2 days
Over SLA
Created: Feb 17, 2026 Due: Mar 31, 2026 Completed: Feb 24, 2026 (35 days early)
📅
6.0 days Total Age
⏱️
3.1d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 19, 2026
Visit 2 Feb 24, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568986
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 30 Pcs https://www.ebiotrack.com/inspection.php?iid=33096
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Kimberly Hardison
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352295 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Feb 17, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 3.1 days stuck in "Scheduled"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
5.9d / 2.0d SLA
05-Tech-Off-Site
0.1d
04-Scheduled
1.1d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6392 PerformanceLoad Serial #: 2024000900257 - Asset ID: 13175444 Stryker Medical - 6252 Stair-Pro Serial #: 2303010000382 - Asset ID: 13289214 Stryker Medical - 6506 PowerPro Serial #: 2305020600041 - Asset ID: 13289151 Stryker Medical - 6392 PerformanceLoad Serial #: 2024000900061 - Asset ID: 13289233 Stryker Medical - 6506 PowerPro Serial #: 2001003500229 - Asset ID: 13175442 Stryker Medical - 6252 Stair-Pro Serial #: 090441131 - Asset ID: 13175456 Stryker Medical - 6506 PowerPro Serial #: 1905003500548 - Asset ID: 13289218 Stryker Medical - 6252 Stair-Pro Serial #: 160539302 - Asset ID: 13319905 Stryker Medical - 6390 Power-LOAD Serial #: 180439547 - Asset ID: 13319906 Stryker Medical - 6506 PowerPro Serial #: 1905003500540 - Asset ID: 13289227 Stryker Medical - 6506 PowerPro Serial #: 1905003500545 - Asset ID: 13289212 Stryker Medical - 6506 PowerPro Serial #: 1901003500411 - Asset ID: 13319907 Ferno Washington Inc - Model 175 (Series) Serial #: TRUCK 232 - Asset ID: 13289157 Stryker Medical - 6506 PowerPro Serial #: 1902003500290 - Asset ID: 13289226 Stryker Medical - 6506 PowerPro Serial #: 1902003500291 - Asset ID: 13289008 Stryker Medical - 6506 PowerPro Serial #: 2305020600034 - Asset ID: 13289009 Stryker Medical - 6506 PowerPro Serial #: 160539093 - Asset ID: 13288813 Stryker Medical - 6252 Stair-Pro Serial #: 150640079 - Asset ID: 13289223 Stryker Medical - 6506 PowerPro Serial #: 150640404 - Asset ID: 13289156
⚠️ Problem Description
Semi-Annual Equipment PM 30 Pcs https://www.ebiotrack.com/inspection.php?iid=33096

Timeline

📞
Case Linked Feb 17, 12:00 AM
Case Number: 00568986
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 17, 10:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 17, 12:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-19T14:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 5m
📅
Dispatch Scheduled by Kourtney Smith Feb 17, 12:13 PM
Scheduled For: 2026-02-19T17:00:00.000+0000, 2026-02-19T14:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 8x Labor Added Feb 19, 6:55 PM
8x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 2d 6h
⏱️
▶
2 7x Labor Added Feb 19, 7:33 PM
7x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: 05-Tech-Off-Site
To: 04-Scheduled
Duration in Previous: 37m
🗓️
▶
2 Status: Scheduled Feb 20, 8:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-19T17:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 20, 3:31 PM
Scheduled For: 2026-02-19T14:00:00.000+0000, 2026-02-19T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 23, 8:41 AM
Scheduled For: 2026-02-24T14:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 8x Labor Added Feb 24, 7:36 PM
8x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 4d 11h
⏱️
▶
2 10x Labor Added Feb 24, 8:43 PM
10x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: 04-Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 1h 6m
🏁
Status: Closed by Ben Saur Feb 24, 8:54 PM
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 10m
⏳ 3.4 business days
📄
Status: Ready to Bill by Diane Patton Feb 28, 1:57 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 17h, 0m
🚨 109.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255253

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00568986
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Feb 24, 9:00 AM
Created
Feb 17, 10:01 AM
Invoice #
SM-255253

Work Details (33)

Name Type Status Qty Amount Date
WL-03112832 Labor Open 0.75027777777778 $0.00 Feb 19, 6:55 PM
WL-03112833 Labor Open 1.25 $0.00 Feb 19, 6:55 PM
WL-03112834 Travel Open 39 $0.00 Feb 19, 6:55 PM
WL-03112835 Labor Open 0.25 $0.00 Feb 19, 6:55 PM
WL-03112836 Labor Open 0.25 $0.00 Feb 19, 6:55 PM
WL-03112837 Labor Open 0.75 $0.00 Feb 19, 6:55 PM
WL-03112838 Labor Open 0.25 $0.00 Feb 19, 6:55 PM
WL-03112839 Labor Open 0.25 $0.00 Feb 19, 6:55 PM
WL-03112949 Labor Open 0.25 $0.00 Feb 19, 7:33 PM
WL-03112950 Labor Open 0.25 $0.00 Feb 19, 7:33 PM
WL-03112951 Labor Open 0.25 $0.00 Feb 19, 7:33 PM
WL-03112952 Labor Open 1.75 $0.00 Feb 19, 7:33 PM
WL-03112953 Travel Open 55 $0.00 Feb 19, 7:33 PM
WL-03112954 Labor Open 1.5 $0.00 Feb 19, 7:33 PM
WL-03112955 Travel Open 40 $0.00 Feb 19, 7:33 PM
WL-03118570 Labor Open 0.75 $0.00 Feb 24, 7:36 PM
WL-03118571 Labor Open 0.75 $0.00 Feb 24, 7:36 PM
WL-03118572 Labor Open 0.75 $0.00 Feb 24, 7:36 PM
WL-03118573 Labor Open 0.75 $0.00 Feb 24, 7:36 PM
WL-03118574 Labor Open 1 $0.00 Feb 24, 7:36 PM
WL-03118575 Travel Open 40 $0.00 Feb 24, 7:36 PM
WL-03118576 Labor Open 1.25 $0.00 Feb 24, 7:36 PM
WL-03118577 Travel Open 40 $0.00 Feb 24, 7:36 PM
WL-03118639 Labor Open 0.75 $0.00 Feb 24, 8:43 PM
WL-03118640 Labor Open 1.0111111111111 $0.00 Feb 24, 8:43 PM
WL-03118641 Travel Open 37 $0.00 Feb 24, 8:43 PM
WL-03118642 Labor Open 0.25 $0.00 Feb 24, 8:43 PM
WL-03118643 Labor Open 0.5 $0.00 Feb 24, 8:43 PM
WL-03118644 Labor Open 0.75 $0.00 Feb 24, 8:43 PM
WL-03118645 Labor Open 0.75 $0.00 Feb 24, 8:43 PM
WL-03118646 Labor Open 0.75 $0.00 Feb 24, 8:43 PM
WL-03118647 Labor Open 1 $0.00 Feb 24, 8:43 PM
WL-03118648 Travel Open 33 $0.00 Feb 24, 8:43 PM

Details