Detailed work order timeline, KPIs, and analysis
MOPEC • Repair • P7
📍 Emory Hospital Midtown — 550 Peachtree Street, Atlanta GA, 30308
Feb 17, 2026 → Apr 28, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 17 → Feb 17 | Created | ▶ Running | 0 | 0 / 7 |
| Feb 17 → Feb 18 | Ready for Scheduling | ▶ Running | 1 | 1 / 7 |
| Feb 18 → Feb 18 | L2 Screening | ▶ Running | 0 | 1 / 7 |
| Feb 18 → Mar 17 | Awaiting Parts | ⏸ Paused | 19 | — |
| Mar 17 → Mar 17 | Ready for Scheduling | ▶ Running | 0 | 1 / 7 |
| Mar 17 → Apr 28 | Assigned | ▶ Running | 30 | 31 / 7 |
| Apr 28 → Apr 28 | Entered | ▶ Running | 0 | 31 / 7 |
4/28/26 AJinerson - Returning to Dispatch for cancelation per request by Nick w/ Mopec.
4/28/26 AJinerson - Received email back from POC Nick stating to go ahead and cancel WO on our end. See email logged for more detail.
4/28/26 AJinerson - Sent follow up email to Nick asking how they would like us to proceed with this WO.
4/20/26 AJinerson - Sent email back to Nick providing the PO number: SPO072205
4/20/26 AJinerson - Sent email back to Nick asking how he would like us to proceed with this open WO for the Atlanta, GA location.
4/20/26 AJinerson - Nick emailed back stating he does not have any requests for a site in Decatur, GA.
4/20/26 AJinerson - Sent follow up email to Nick @ Mopec asking how to proceed with this WO.
4/14/26 AJinerson - Sent email to Nick @ Mopec asking how to proceed and if we are to expect additional request come in for customer's Decatur location.
4/14/26 AJinerson - Called Nick at Mopec to see how to proceed here.
Spoke with Philip who transferred me to Nick. Left VM for Nick regarding needing to know how to proceed, will send email as well.
4/7/26 Rberry- Chattered: @Jennifer Johnson Do you have an update on this?
4/3/26 AJinerson - Chatter to JJohnson/ASM:
4/3/26 AJinerson - Called site again to follow up and see if they are ready to schedule yet. Spoke with Kendra who informed me that Kim Rippy (POC) is still out of office. They tried contacting onsite supervisor again to see if able to assist with scheduling this service.
Transferred me to other supervisor at this location: Emory Hospital Midtown - Atlanta, GA.
Per Andy, they were going to be handling this repair internally at this location, but they have a 2nd location in Decatur, GA that may need a repair service on their grossing station.
He is wondering if this maybe got mixed up with the wrong address. Their Grossing Station at this site is back in action now and no issues.
4/3/26 AJinerson - Called site again ((404) 686-1917) to follow up and see if they are ready to schedule yet. Spoke with Kendra who informed me that Kim Rippy (POC) is still out of office. They tried contacting onsite supervisor again to see if able to assist with scheduling this service.
3/18/26 AJinerson - Called number from Kim's email while she is out (404) 686-1917, no PA available but staff took my name/number to have someone call us back to assist.
3/18/26 AJinerson - Received email response from Kim Rippy stating she is on leave until April 6 - if needing immediate assistance please reach out to (404)686-1917 and ask for any of the PAs.
3/17/26 AJinerson - Sent email to POC Kim offering tech visit on Thursday, 3/19 with eta between 9am-11am. Asking Kim to confirm if they have received the parts from Mopec as well per prob. description.
3/17/26 AJinerson - Called Kim Rippy to schedule per ASM's chatter. Left VM regarding needing to schedule tech visit.
3/17/26 AJinerson - WO flipped to RFS 3/17 due to customer requesting service asap. See chatter for more info.
3/17/26 AJinerson - WO is in awaiting parts, but received chatter from ASM to proceed with scheduling w/ out the stickers. Mopec and customer requesting service asap. Discussed w/ tech sup who will look into canceling parts order to proceed w/ releasing WO to reschedule/RFS.
2/18/2026 Sramen - per special instructions, this needs to go through the process so labels can be ordered from MM. Placed into L2 screening.
2/17/26 AJinerson - Teams message to SUPs to see if WO needs to be returned to add parts order. Per special instructions, stickers will need to be ordered via MM. Discussed w/ tech sup who is looking into this WO to determine which technician will be assigned for this.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03108472 | Expenses | Open | 1 | $0.00 | Feb 17, 10:23 AM |