Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
🕐 Clock stopped: Canceled (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 24, 2026
5 business days (counted)
Running total: 5 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 7 of ? biz days used
1d
▶ Clock Running
Status: Reschedule
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 17, 2026
Canceled: Feb 27, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 17 → Feb 17 |
Created |
▶ Running
|
0 |
0 |
| Feb 17 → Feb 17 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Feb 17 → Feb 24 |
Assigned |
▶ Running
|
5 |
5 |
| Feb 24 → Feb 26 |
Scheduled |
▶ Running
|
2 |
7 |
| Feb 26 → Feb 27 |
Reschedule |
▶ Running
|
1 |
8 |
| Feb 27 → Feb 27 |
Entered |
▶ Running
|
0 |
8 |
Coordinators
10.4 days
Over SLA
Created: Feb 17, 2026
Due: Mar 31, 2026
Completed: Feb 27, 2026 (32 days early)
⏱️
5.9d in Assigned
Longest Stage
🔄
6 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00568987
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM
6 Pcs
https://www.ebiotrack.com/inspection.php?iid=33097
🚨
Primary Delay
5.9 days stuck in "Assigned"
⏱️
Total Delay
5.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.2d
/ 1.0d SLA
Scheduled
2.4d
/ 2.0d SLA
Reschedule
2.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/27 KHardison - cancelling, not needed.
2/27 KSmith -- WO is not needed. All time billed on WO-01340915
⚠️
Problem Description
Semi-Annual Equipment PM
6 Pcs
https://www.ebiotrack.com/inspection.php?iid=33097
Timeline
📞
Case Number:
00568987
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
1h 37m
🗓️
📅
Scheduled For:
2026-02-25T16:00:00.000+0000
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
1d 16h
🆕
From:
Reschedule
To:
Entered
Duration in Previous:
23h 9m
🚫
From:
Entered
To:
Canceled
Duration in Previous:
38m
Bottlenecks
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance