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WO-01352319 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Station #3 — 94 Old Short Hills Road, Livingston NJ, 07039

Feb 17, 2026 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (2 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Feb 25, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 24, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Feb 17, 2026 Invoiced: Feb 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0
Feb 17 → Feb 24 Assigned ▶ Running 5 5
Feb 24 → Feb 25 Scheduled ▶ Running 1 6
Dispatch 0.0d
Coordinators 7.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.5 days
Over SLA
Created: Feb 17, 2026 Due: Mar 31, 2026 Completed: Feb 25, 2026 (34 days early)
📅
7.0 days Total Age
⏱️
5.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568988
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=33098
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Kimberly Hardison
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352319 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Feb 17, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 5.9 days stuck in "Assigned"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.9d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
04-Scheduled
0.0d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 1812003500465 - TRUCK 175 - Asset ID: 13288812 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900477 - Asset ID: 13289062 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900477 - Asset ID: 13288810 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900041 - Asset ID: 13175447 Stryker Medical - 6506 PowerPro Serial #: 2005003500315 - Asset ID: 13175482 Stryker Medical - 6252 Stair-Pro Serial #: 070939446 - Asset ID: 13288811
⚠️ Problem Description
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=33098

Timeline

📞
Case Linked Feb 17, 12:00 AM
Case Number: 00568988
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Feb 17, 10:34 AM
Work Order: WO-01352319
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 17, 10:39 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Feb 17, 12:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 27m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 3:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-25T16:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 10x Labor Added Feb 25, 7:52 PM
10x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 1d 3h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 1m
⏳ 3.5 business days
📄
Status: Ready to Bill by Diane Patton Mar 2, 4:14 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 20h, 0m
🚨 109.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255374

Bottlenecks

Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00568988
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Darrell Hope
Scheduled
Feb 25, 11:00 AM
Created
Feb 17, 10:34 AM
Invoice #
SM-255374

Work Details (10)

Name Type Status Qty Amount Date
WL-03120247 Labor Open 0.75 $0.00 Feb 25, 7:52 PM
WL-03120248 Labor Open 0.25 $0.00 Feb 25, 7:52 PM
WL-03120249 Labor Open 0.75 $0.00 Feb 25, 7:52 PM
WL-03120250 Labor Open 0.25 $0.00 Feb 25, 7:52 PM
WL-03120251 Labor Open 0.25 $0.00 Feb 25, 7:52 PM
WL-03120252 Labor Open 0.25 $0.00 Feb 25, 7:52 PM
WL-03120253 Labor Open 1 $0.00 Feb 25, 7:52 PM
WL-03120254 Travel Open 45 $0.00 Feb 25, 7:52 PM
WL-03120255 Labor Open 1.25 $0.00 Feb 25, 7:52 PM
WL-03120256 Travel Open 40 $0.00 Feb 25, 7:52 PM

Details