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WO-01352320 ↗ ServiceMax

LUTHERAN CARE • Delivery • PSM

📍 LUTHERAN CARE — 108 UTICA ROAD, CLINTON NY, 13323

Feb 17, 2026 → Mar 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (20 biz days late)
Active: 29 biz days
🕐 Clock stopped: Canceled (Mar 30, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 17 → Mar 2, 2026
9 business days (counted)
Running total: 9 of ? biz days used
20d
▶ Clock Running
Status: On Hold
Mar 2 → Mar 30, 2026
20 business days (counted)
Running total: 29 of ? biz days used
Created: Feb 17, 2026 Canceled: Mar 30, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0
Feb 17 → Feb 17 Assigned ▶ Running 0 0
Feb 17 → Mar 2 Scheduled ▶ Running 9 9
Mar 2 → Mar 30 On Hold ▶ Running 20 29
Dispatch 0.0d
Holding 20.6d (excluded)
Coordinators 10.1d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
20.6 days
Coordinators
10.1 days
Over SLA
Created: Feb 17, 2026 Due: Mar 17, 2026 Completed: Mar 30, 2026 (12 days late)
📅
30.0 days Total Age
⏱️
20.6d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569151
OMNI L2 Review
Closed
I need 1 delivery WO to pick up the units from the site and deliver to syracuse depot We have 4 concentrators for pickup/service in central supply. Invacare - IRC5LXO2 Concentrator Asset tag ID 13196886 Invacare - IRC5LX Concentrator Asset tag ID 12982832 AIRSEP - VISION AIR O2 CONCENTRATOR Asset tag ID 13035623 AIRSEP - NEWLIFE CONCENTRATOR Asset ID: 12985741
Priority
High
Origin
Email
Reason
New Case
Contact
Michael Sulton
Owner
Erin Martin
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352320 (current) Canceled
Delivery
Created: Feb 17, 2026
At Risk - Monitor Closely
Canceled • 177 days old
🚨
Primary Delay 20.6 days stuck in "On Hold"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
9.9d / 2.0d SLA
On Hold
20.6d

💬 Activities, Notes & Communications

⚠️ Problem Description
I need 1 delivery WO to pick up the units from the site and deliver to syracuse depot We have 4 concentrators for pickup/service in central supply. Invacare - IRC5LXO2 Concentrator Asset tag ID 13196886 Invacare - IRC5LX Concentrator Asset tag ID 12982832 AIRSEP - VISION AIR O2 CONCENTRATOR Asset tag ID 13035623 AIRSEP - NEWLIFE CONCENTRATOR Asset ID: 12985741

Timeline

📞
▶
3 Case Linked Feb 17, 10:31 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01352320
Type: Delivery
Priority: PSM
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 17, 11:54 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 19m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-05T13:00:00.000+0000
🚨 10.0 business days
⏸️
Status: On Hold by Kathryn Coombs Mar 2, 2:16 PM
From: Scheduled
To: On Hold
Duration in Previous: 13d 2h
🚨 21.0 business days
🚫
Status: Canceled by Stephanie Ramen Mar 30, 2:16 PM
From: On Hold
To: Canceled
Duration in Previous: 27d 22h

Bottlenecks

Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days

🔗 Related Artifacts

📞
Case 00569151
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Delivery
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 17, 10:34 AM
Invoice #
N/A

Details