Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352321 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Station #8 — 110 Rehill Avenue, Somerville NJ, 08876

Feb 17, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (7 biz days late)
Active: 16 biz days
🕐 Clock stopped: Tech Off Site (Mar 11, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Feb 17 → Mar 9, 2026
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 11, 2026
2 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Feb 17, 2026 Tech Off Site: Mar 11, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0
Feb 17 → Mar 9 Assigned ▶ Running 14 14
Mar 9 → Mar 11 Scheduled ▶ Running 2 16
Mar 11 → Mar 11 05-Tech-Off-Site ▶ Running 0 16
Mar 11 → Mar 11 04-Scheduled ▶ Running 0 16
Dispatch 0.0d
Coordinators 16.5d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.5 days
Over SLA
Field Work
0.0 days
Created: Feb 17, 2026 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)
📅
16.8 days Total Age
⏱️
14.9d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
36 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 10, 2026
Visit 2 Mar 11, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568989
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 41 Pcs https://www.ebiotrack.com/inspection.php?iid=33099
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Kimberly Hardison
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352321 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Feb 17, 2026 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 14.9 days stuck in "Assigned"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
14.9d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
05-Tech-Off-Site
1.0d
04-Scheduled
0.0d
Tech Off Site
0.0d / 2.0d SLA
Closed
4.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900066 - TRUCK 239 - Asset ID: 13289149 Stryker Medical - 6506 PowerPro Serial #: 180840795 - Asset ID: 13289148 Stryker Medical - 6252 Stair-Pro Serial #: 2112010000414 - Asset ID: 13289147 Stryker Medical - 6392 PerformanceLoad Serial #: 2019001000223 TRK #203 - Asset ID: 13289113 Stryker Medical - 6506 PowerPro Serial #: 2207020600112 - Asset ID: 13289112 Stryker Medical - 6252 Stair-Pro Serial #: 2303010000389 - Asset ID: 13289111 Stryker Medical - 6392 PerformanceLoad Serial #: 2019001000007 - TRUCK 198 - Asset ID: 13288989 Stryker Medical - 6252 Stair-Pro Serial #: 180440547 - Asset ID: 13288988 Stryker Medical - 6506 PowerPro Serial #: 120840264 - Asset ID: 13175439 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 150739879 - Asset ID: 13289167 Stryker Medical - 6252 Stair-Pro Serial #: 160539300 - Asset ID: 13289165 Stryker Medical - 6506 PowerPro Serial #: 2305020600038 - Asset ID: 13289160 Stryker Medical - 6500 PowerPro Serial #: 100240381 - Asset ID: 13175451 Stryker Medical - 6252 Stair-Pro Serial #: 150639304 - Asset ID: 13175453 Stryker Medical - 6371 Wall Mount Serial #: 150739884 - Asset ID: 13175454 Stryker Medical - 6252 Stair-Pro Serial #: 1910010000244 - Asset ID: 13175440 Stryker Medical - 6371 Wall Mount Serial #: 150739882 - Asset ID: 13175441 Stryker Medical - 6392 PerformanceLoad Serial #: 2019001000009 - Asset ID: 13289225 Stryker Medical - 6506 PowerPro Serial #: 1905003500793 - Asset ID: 13289224 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 09N-118737 - Asset ID: 13289021 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-156484 - Asset ID: 13289022 Ferno Washington Inc - Model 175 (Series) Serial #: 16N343788 - Asset ID: 12388888
⚠️ Problem Description
Semi-Annual Equipment PM 41 Pcs https://www.ebiotrack.com/inspection.php?iid=33099

Timeline

📞
Case Linked Feb 17, 12:00 AM
Case Number: 00568989
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 17, 10:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 12:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 24m
🚨 15.0 business days
🗓️
▶
2 Status: Scheduled Mar 9, 4:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-10T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Mar 10, 8:21 AM
Scheduled For: 2026-03-10T18:00:00.000+0000
⏱️
▶
2 13x Labor Added Mar 10, 8:30 PM
13x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 1d 3h
⏱️
▶
3 21x Labor Added Mar 11, 5:58 PM
21x Labor Added → Status: 04-Scheduled → Status: Tech Off Site
📋
Status: 04-Scheduled by Ben Saur
From: 05-Tech-Off-Site
To: 04-Scheduled
Duration in Previous: 21h 28m
🚗
Status: Tech Off Site by Darrell Hope
From: 04-Scheduled
To: Tech Off Site
Duration in Previous: 1m
⏱️
▶
2 2x Labor Added Mar 11, 6:04 PM
2x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech Off Site
To: 05-Tech-Off-Site
Duration in Previous: 3m
🏁
Status: Closed by Ben Saur Mar 11, 6:21 PM
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 16m
⏳ 4.7 business days
📄
Status: Ready to Bill by Diane Patton Mar 17, 11:45 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 17h, 0m
🚨 98.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256701

Bottlenecks

Assigned
Duration: 14.9 business days (threshold: 4.0 business hours)
Exceeded by 14.4 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

📞
Case 00568989
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 10, 2:00 PM
Created
Feb 17, 10:44 AM
Invoice #
SM-256701

Work Details (36)

Name Type Status Qty Amount Date
WL-03138316 Labor Open 0.75 $0.00 Mar 10, 8:30 PM
WL-03138317 Travel Open 42 $0.00 Mar 10, 8:30 PM
WL-03138318 Labor Open 0.75 $0.00 Mar 10, 8:30 PM
WL-03138319 Labor Open 0.5 $0.00 Mar 10, 8:30 PM
WL-03138320 Labor Open 0.25 $0.00 Mar 10, 8:30 PM
WL-03138321 Labor Open 0.75 $0.00 Mar 10, 8:30 PM
WL-03138322 Labor Open 0.5 $0.00 Mar 10, 8:30 PM
WL-03138323 Labor Open 0.25 $0.00 Mar 10, 8:30 PM
WL-03138324 Labor Open 0.75 $0.00 Mar 10, 8:30 PM
WL-03138325 Labor Open 0.5 $0.00 Mar 10, 8:30 PM
WL-03138326 Labor Open 0.25 $0.00 Mar 10, 8:30 PM
WL-03138327 Labor Open 1.25 $0.00 Mar 10, 8:30 PM
WL-03138328 Travel Open 37 $0.00 Mar 10, 8:30 PM
WL-03140026 Labor Open 0.25 $0.00 Mar 11, 5:58 PM
WL-03140016 Labor Open 1.0002777777778 $0.00 Mar 11, 5:58 PM
WL-03140017 Travel Open 31 $0.00 Mar 11, 5:58 PM
WL-03140018 Labor Open 1 $0.00 Mar 11, 5:58 PM
WL-03140019 Labor Open 0.5 $0.00 Mar 11, 5:58 PM
WL-03140020 Labor Open 0.25 $0.00 Mar 11, 5:58 PM
WL-03140021 Labor Open 0.75 $0.00 Mar 11, 5:58 PM
WL-03140022 Labor Open 0.5 $0.00 Mar 11, 5:58 PM
WL-03140023 Labor Open 0.25 $0.00 Mar 11, 5:58 PM
WL-03140024 Labor Open 0.75 $0.00 Mar 11, 5:58 PM
WL-03140025 Labor Open 0.5 $0.00 Mar 11, 5:58 PM
WL-03140036 Travel Open 60 $0.00 Mar 11, 5:58 PM
WL-03140027 Labor Open 0.25 $0.00 Mar 11, 5:58 PM
WL-03140028 Labor Open 0.75 $0.00 Mar 11, 5:58 PM
WL-03140029 Labor Open 0.25027777777778 $0.00 Mar 11, 5:58 PM
WL-03140030 Labor Open 0.25 $0.00 Mar 11, 5:58 PM
WL-03140031 Labor Open 0.75 $0.00 Mar 11, 5:58 PM
WL-03140032 Labor Open 1.5 $0.00 Mar 11, 5:58 PM
WL-03140033 Travel Open 60 $0.00 Mar 11, 5:58 PM
WL-03140034 Labor Open 0.75 $0.00 Mar 11, 5:58 PM
WL-03140035 Labor Open 0.75 $0.00 Mar 11, 5:58 PM
WL-03140046 Labor Open 1 $0.00 Mar 11, 6:04 PM
WL-03140047 Travel Open 37 $0.00 Mar 11, 6:04 PM

Details