Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352322 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Belmont Ave, OH — 3551 Belmont Ave Ste 19-B, Youngstown OH, 44505

Feb 17, 2026 → Mar 5, 2026

✅ Completed
PC Per client agreement
Target: Apr 17, 2026
🕐 Clock stopped: Completed (Mar 5)
✓ SLA Met (43d early)
Dispatch 0.0d
Holding 13.0d (excluded)
Billing 19.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
13.0 days
Billing
19.1 days
Over SLA
Created: Feb 17, 2026 Due: Apr 17, 2026 Completed: Mar 5, 2026 (43 days early)
📅
13.0 days Total Age
⏱️
19.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
19.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00569161
Oak Street Health - 48 Hour - 144436: New Work Order Assigned
On Hold
Oak Street Work Order #144436 Work Order Description: WelchAllyn, -777 Wall Transformer, not working Asset ID 6092041
Priority
Standard
Origin
Email
Reason
New Case
Contact
lisa Hartman
Owner
Virtual Tech
Created
Feb 17, 2026
Work Orders from this Case (2)
WO-01352322 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 17, 2026 • Closed: Mar 5, 2026
WO-01355643 Invoiced
Virtual Tech - Field Repair • Jordan Moceri
Created: Mar 5, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 19.0 days stuck in "Ready to Bill"
⏱️
Total Delay 19.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
13.0d
Closed
2.0d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2-17 Sent troubleshooting to POC 3/5 sent follow up email
🔍 Technician Findings
Sending Tech out to troubleshoot.
⚠️ Problem Description
Oak Street Work Order #144436 Work Order Description: WelchAllyn, -777 Wall Transformer, not working Asset ID 6092041 https://www.ebiotrack.com/workorder.php?wo=71731

Timeline

📞
Case Linked Feb 17, 10:42 AM
Case Number: 00569161
Subject: Oak Street Health - 48 Hour - 144436: New Work Order Assigned
Status: On Hold
📋
▶
2 Work Order Created Feb 17, 10:51 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 13.0 business days
👷
▶
3 Technician Assigned Mar 5, 10:22 AM
Technician Assigned → Status: Assigned → Labor Added
👷
Status: Assigned by Derek Reynolds
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 15d 23h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.55
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 6, 10:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
🚨 19.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 26d 5h
🧾
▶
2 Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

📞
Case 00569161
On Hold

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 17, 10:51 AM
Invoice #
SM-258111

Work Details (1)

Name Type Status Qty Amount Date
WL-03131291 Labor Open 0.55 $91.93 Mar 5, 10:22 AM

Details