New Voice Message from Customer Service - PUBLIX SUPER (941) 758-3410 on 02/17/2026 10:07 AM
Closed
Use this password to access the kiosk: TCK9!2*!
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/17/26 AJinerson - Confirmed w/ tech sup to send to WM due to 1 local Kiosk tech on PTO thru 2/20 and other local Kiosk tech working on GCX project and not to be pulled.
🔧Work Performed
Replaced cuff, hoses, pump, button and power supply. Tested all functions
🔍Technician Findings
Unit powered down
⚠️Problem Description
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement.
BP system not inflating cuff.
Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part
Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display.
Touchscreen unresponsive
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be sent Key to Kiosk
Use this password to access the kiosk: TCK9!2*!
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station with 3G installed
📋
Outbound to +19417584093
Completed Feb 17, 2026
Adina advised the cuff is not inflating. TS is not always always responding to touch.
Feb 17, 2026 1:49pm
@Jessica Foley Hi Jessica. This WO was sent to WM. Thank you!