Emailed invoice through AR inbox along with Inspection Report
4/16 KSmith -- Marie advised the site wanted to rescheduled again. Scheduled for 4/27 per sites request. 9-11am
4/15 KSmith -- Marie advised the site wanted to reschedule for 4/21. 10am-12pm
4/14 KSmith -- Scheduled for 4/16 with Marie. 12pm-2pm
4/10 KSmith -- Followed up with Marie to reschedule for 4/21
4/7 KSmith -- House manager is out until 4/13. Marie advised we need to reschedule for a later date. Provided 4/15 and am awaiting response
4/7 KSmith -- Sent email to Marie to reschedule for 4/13
04/06/2026 LHill-called (716) 505-5563 for Marie. Left her a message stating tech is unable to make it onsite today that we need to reschedule.
04/06/2026 LHill-rec'd email from Rhea. Per Erwin's email. Please reschedule the following as I will not have time.today
2/20 KSmith -- Scheduled for 4/6 with Marie. 9-11am.
2/20 KSmith -- Sent email to schedule for 4/6
🔧Work Performed
Inspected 1 item.
🔍Technician Findings
Inspection. Bed no longer onsite.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test Service
2 pcs
https://www.ebiotrack.com/omnicor/inspection.php?iid=10566
📧
Email:RE: Holiday Lane
Completed Apr 16, 2026
From: mnielsen@aspirewny.org
To: ksmith@emsar.com
4/27 please and thank you
Thank you
Marie Nielsen, CPSM
Fiscal Manager
Procurement & Contracts
Aspire of WNY, Inc.
2356 North Forest Road
Getzville, NY 14068
716-505-5563
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, April 16, 2026 11:28 AM
To: Marie Nielsen <mnielsen@aspirewny.org>
Subject: RE: Holiday Lane
Hi Marie,
We have the 23rd-24th, 27th-30th available.
📧
Email:Holiday Lane
Completed Apr 16, 2026
From: mnielsen@aspirewny.org
To: ksmith@emsar.com
Hi! Now they can’t do 4/21. Do you have another option?
Thank you
Marie Nielsen, CPSM
Fiscal Manager
Procurement & Contracts
Aspire of WNY, Inc.
2356 North Forest Road
Getzville, NY 14068
716-505-5563
'
Caution: This is an external email. Please take care when clicking links or opening attachments. When in doubt, contact your IT Department (itsupport@emsar.com)
'
📧
Email:RE: Holiday Lane
Completed Apr 15, 2026
From: mnielsen@aspirewny.org
To: ksmith@emsar.com
The 21st is better. Can you provide a time window?
Thank you
Marie Nielsen, CPSM
Fiscal Manager
Procurement & Contracts
Aspire of WNY, Inc.
2356 North Forest Road
Getzville, NY 14068
716-505-5563
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, April 14, 2026 11:06 AM
To: Marie Nielsen <mnielsen@aspirewny.org>
Subject: RE: Holiday Lane
No problem. Just let me know which date t
📧
Email:Holiday Lane
Completed Apr 14, 2026
From: mnielsen@aspirewny.org
To: ksmith@emsar.com
Hi Kourtney,
What time will the tech be there tomorrow?
Thank you
Marie Nielsen, CPSM
Fiscal Manager
Procurement & Contracts
Aspire of WNY, Inc.
2356 North Forest Road
Getzville, NY 14068
716-505-5563
'
Caution: This is an external email. Please take care when clicking links or opening attachments. When in doubt, contact your IT Department (itsupport@emsar.com)
'
📧
Email:RE: ASPIRE 137 HOLIDAY LANE -- EMSAR Inspection -- WO-01352325
Completed Apr 7, 2026
From: mnielsen@aspirewny.org
To: ksmith@emsar.com
Hi Kourtney,
The house manager is out until 4/13. We will need to schedule a later date for this one.
Thank you
Marie Nielsen, CPSM
Fiscal Manager
Procurement & Contracts
Aspire of WNY, Inc.
2356 North Forest Road
Getzville, NY 14068
716-505-5563
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, April 7, 2026 9:13 AM
To: Marie Nielsen <mnielsen@aspirewny.org>
Subject: RE: ASPIR
📧
Email:FW: ASPIRE 137 HOLIDAY LANE -- EMSAR Inspection -- WO-01352325
Completed Feb 20, 2026
From: mnielsen@aspirewny.org
To: ksmith@emsar.com
Thank you
Marie Nielsen, CPSM
Fiscal Manager
Procurement & Contracts
Aspire of WNY, Inc.
2356 North Forest Road
Getzville, NY 14068
716-505-5563
From: Kristen Pachucki <KPachucki@aspirewny.org>
Sent: Friday, February 20, 2026 2:05 PM
To: Marie Nielsen <mnielsen@aspirewny.org>
Subject: Re: ASPIRE 137 HOLIDAY LANE -- EMSAR Inspection -- WO-01352325
Sure that’s fine. Staff will be t
📧
Email:RE: ASPIRE 137 HOLIDAY LANE -- EMSAR Inspection -- WO-01352325
Completed Feb 20, 2026
From: mnielsen@aspirewny.org
To: ksmith@emsar.com
Please provide me with a date and I will check with the site.
Thank you
Marie Nielsen, CPSM
Fiscal Manager
Procurement & Contracts
Aspire of WNY, Inc.
2356 North Forest Road
Getzville, NY 14068
716-505-5563
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 20, 2026 1:09 PM
To: Marie Nielsen <mnielsen@aspirewny.org>
Subject: ASPIRE 137 HOLIDAY LANE -- EMSAR Inspection -- WO-01352
📧
Email: ASPIRE 137 HOLIDAY LANE -- EMSAR Inspection -- WO-01352325
Completed Feb 20, 2026
To: mnielsen@aspirewny.org
CC:
BCC:
Attachment: --none--
Subject: ASPIRE 137 HOLIDAY LANE -- EMSAR Inspection -- WO-01352325
Body:
Hi Marie,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ASPIRE 137 HOLIDAY LANE located at 137 Holiday Lane?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received
Work Order: WO-01352325
Account: Aspire of WNY
Customer Case Number:
Location: ASPIRE 137 HOLIDAY LANE
Address: 137 HOLIDAY LANE, HAMBURG, NY 14075
Manufacturer:
Model #:
Serial #:
Contact Name: Marie Nielsen
Contact Phone: 7165055563
Contact Email: mnielsen@aspirewny.org
Due Date: 4/30/2026
Sch
Timeline
📞
Case Linked Feb 17, 7:39 AM
Case Number:00569034
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 17, 11:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Feb 20, 12:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 1h
🗓️
▶
2
Status: Scheduled Feb 20, 3:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-04-06T13:30:00.000+0000
🚨32.0 business days
🔄
Status: Reschedule by Laura HillApr 6, 4:51 PM
From:Scheduled
To:Reschedule
Duration in Previous:45d 0h
⚠️6.9 business days
🗓️
▶
2
Status: Scheduled Apr 14, 11:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-04-16T16:30:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Kourtney SmithApr 15, 1:15 PM
Scheduled For:2026-04-21T15:30:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithApr 16, 12:08 PM
Scheduled For:2026-04-27T13:30:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Erwin ForsterApr 27, 10:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 23h
✔️
Status: Completed by Erwin ForsterApr 27, 11:06 AM
From:Tech On Site
To:Completed
Duration in Previous:13m
⏱️
4x Labor Added Apr 27, 6:11 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.9166666666667, 0.25, 86
🏁
Status: Closed by Erwin ForsterApr 27, 6:21 PM
From:Completed
To:Closed
Duration in Previous:7h 15m
📄
Status: Ready to Bill by Diane PattonApr 28, 1:08 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:18h 47m, 0m
⚠️8.0 business days
🧾
Invoice Created May 7, 10:48 AM
Invoice Number:SM-260334
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 31.5 business days (threshold: 2.0 business days)
Exceeded by 29.5 business days
Reschedule
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)