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WO-01352329 ↗ ServiceMax

DOWNEY FIRE DEPARTMENT • Repair • P7

📍 Downey Fire Department — 12222 Paramount Blvd., Downey CA, 90241

Feb 17, 2026 → Feb 26, 2026

✅ Completed
P7 7 business days from creation
Target: Feb 26, 2026
🕐 Clock stopped: Completed (Feb 27)
✗ SLA Missed
Dispatch 0.0d
Material Management 2.0d
Coordinators 8.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
8.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 17, 2026 Due: Feb 26, 2026 Completed: Feb 27, 2026 (on time)
📅
8.2 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
6.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567084
FW: Estimate Downey fire
Closed
Q-00032462 Feno 93-P SN L-764626 need the following parts for repair. 1-8191851, 2-3452300, 1-0822154
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carlos Guerra
Owner
Kimberly Hardison
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01352329 (current) Invoiced
Repair • Rene Yescas
Created: Feb 17, 2026 • Closed: Feb 26, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
2.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-25 Mburris

1Z01E3E70399009826

Estimated delivery

Today, February 25, between 9:45 A.M. - 12:45 P.M

2-25 Mb urris called and set with Carlos 2-26

🔧 Work Performed
disinfect,clean,lube,adjust hardware as needed,removed broken side arm and lever,installed new side arm and lever assembly,repair complete.
🔍 Technician Findings
cot needs repair,bent side arm patient right,broken side arm release lever assembly
⚠️ Problem Description
Q-00032462 Feno 93-P SN L-764626 need the following parts for repair. 1-8191851, 2-3452300, 1-0822154
📄 Description
Ferno Model 93P Manual Cot (OBS) EOL 10/30/2027

Timeline

📞
Case Linked Feb 10, 1:01 PM
Case Number: 00567084
Subject: FW: Estimate Downey fire
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Feb 17, 11:09 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 17, 11:17 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7m
📅
Status: Ready for Scheduling by MELISSA BARRETT Feb 18, 7:58 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 20h 40m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 19, 6:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 10h
🔩
4x Parts Added Feb 20, 8:22 AM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 25, 9:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-26T19:00:00.000+0000, 2026-02-26T18:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Feb 26, 8:58 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rene Yescas
From: Scheduled
To: Completed
Duration in Previous: 1d 11h
🏁
Status: Closed by Rene Yescas
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.4 business days
📄
▶
3 Status: Ready to Bill Mar 3, 10:15 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255431

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00567084
Closed
📦
Parts Order 00090512
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Feb 26, 1:00 PM
Created
Feb 17, 11:09 AM
Invoice #
SM-255431

Work Details (7)

Name Type Status Qty Amount Date
WL-03113451 Parts Open 1 $70.00 Feb 20, 8:22 AM
WL-03113452 Parts Open 2 $4.00 Feb 20, 8:22 AM
WL-03113453 Parts Open 1 $70.00 Feb 20, 8:22 AM
WL-03113454 Expenses Open 1 $0.00 Feb 20, 8:22 AM
WL-03122281 Labor Open 1 $0.00 Feb 26, 8:58 PM
WL-03122282 Labor Open 1.5 $0.00 Feb 26, 8:58 PM
WL-03122283 Travel Open 35 $0.00 Feb 26, 8:58 PM

Details