Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352330 ↗ ServiceMax

USA Vein Clinic • Repair • P3

📍 USA Vein Clinic - Indianapolis — 425 West South St., Indianapolis IN, 46225

Feb 17, 2026 → Feb 19, 2026

✅ Completed
P3 3 business days from creation
Target: Feb 20, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met
Dispatch 0.0d
Coordinators 3.0d
Field Work 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
1.5 days
Over SLA
Created: Feb 17, 2026 Due: Feb 20, 2026 Completed: Feb 20, 2026 (on time)
📅
3.5 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567528
L2 review - HCP
Closed
Q-00032524 customer wanting tech onsite to install parts delievered on WO-01341086 Model: Stryker - 1001 Model Type: Stretcher 0203044357 Asset ID: 13283354
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Marlea Kegler
Owner
Sherry Reich
Created
Feb 11, 2026
Work Orders from this Case (1)
WO-01352330 (current) Invoiced
Repair • Vincent Nyathi
Created: Feb 17, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17/2026 Rennata returned call and scheduled for Friday 2/20/2026 with tech arrival between 8-10am. 


2/17/2026 CRamen left a vm for a returned call to schedule for Thursday 2/19/2026 with tech arrival between 8-10am. 

🔧 Work Performed
Replaced all four wheels and performed verification check; unit operating as intended.
🔍 Technician Findings
Strethcher has word out wheels
⚠️ Problem Description
Q-00032524 customer wanting tech onsite to install parts delievered on WO-01341086 Model: Stryker - 1001 Model Type: Stretcher 0203044357 Asset ID: 13283354

Timeline

📞
Case Linked Feb 11, 2:07 PM
Case Number: 00567528
Subject: L2 review - HCP
Status: Closed
⚠️ 5.0 business days
📋
▶
2 Work Order Created Feb 17, 11:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Feb 17, 11:28 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 16m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-19T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Feb 19, 10:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 22h
🚗
2x Travel Added Feb 19, 10:39 PM
Type: Travel
Status: Open
Qty: 21, 8.4
⏱️
▶
2 3x Labor Added Feb 19, 10:50 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 31m, 0m
⏳ 3.1 business days
📄
▶
2 Status: Ready to Bill Feb 24, 12:42 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254764

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.5 business hours
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00567528
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Feb 19, 8:00 AM
Created
Feb 17, 11:10 AM
Invoice #
SM-254764

Work Details (5)

Name Type Status Qty Amount Date
WL-03113268 Travel Open 21 $0.00 Feb 19, 10:39 PM
WL-03113269 Travel Open 8.4 $0.00 Feb 19, 10:39 PM
WL-03113277 Labor Open 0.58333333333333 $111.75 Feb 19, 10:50 PM
WL-03113278 Labor Open 2 $298.00 Feb 19, 10:50 PM
WL-03113279 Labor Open 0.5 $0.00 Feb 19, 10:50 PM

Details