: Wrong part was Installed into the
polisher when tech was here on 2/9. Also the drill bit keeps shooting out the drill head
NJModel: Midmark - 8000-008
Asset ID: 13212770
3/19/26 RBerry- Updated due date based on parts. Updated delay code.
3/17 MOwens Called and spoke to Jolene Stahl. She did receive the part from Midmark yesterday. I offered the first open day on 3/20 for the tech but she said they are closed this Friday. She said next Monday 3/23 works in the morning to schedule the return visit. confirmed arrival time around 9am.
Your shipment
1ZE444250372941856
Delivered On
Monday, March 16 at 12:28 P.M. at Front Desk
3/13/2026jsells
Ship To Name: Audubon Family Veterinary Center LLC
Ship To Address: 247 South White Horse Pike
Ship To City/State: Audubon, NJ 08106
Waybill (Tracking #): 1ZE444250372941856
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 12-MAR-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10512-00 SERIAL #: DESCRIPTION: SERVICE KIT, HEAD CAP AND TURBINE CARTRIDGE REPLACEMENT, ALL STANDARD HEAD HIGH-SPEEDS
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
3.4.26 CAG Since NO parts were installed when I was there on 2.9 I MOST CERTAINLY COULD NOT HAVE INSTALLED THE "WRONG PART" Thank you for your attention to this matter.
2/26 MOwens Jolene Stahl called back and she said that Monday or Wed are the best days to schedule the repair visit. I told her the first available date would be Wed. 3/11 with arrival between 8-9am. She said she can wait until 3/11 for the visit.
2/26 MOwens Called to speak to Jolene Stahl. Left a vm for her to call back to schedule the repair visit.
2/24/26 RBerry- Parts delivered on 2/19 but WO was not released to ASC until 2/24/26. Updated due date. Removed delay code.
🔧Work Performed
FOUND LOW SPEED COLLAR IN NEUTRAL POSITION, POLISHER ROTATES CORRECTLY WHEN COLLAR IS PUT INTO EITHER DIRECTION; PULLED EXISTING TURBINE AND CONDITIONED, COULDN'T RECREATE ISSUE (COULDNT PULL BURR OUT WITH PLIERS WHEN LOCKED IN CHUCK) FOLLOW UP MARKED FOR CORRECT TURBINE KIT PER SITE
3.23.26 REPLACED TURBINE; TESTED GOOD (VIA PHONE WITH MIKE) WITH 1/4 BURR AND TONGUE DEPRESSOR
🔍Technician Findings
SITE WAS SENT SMALL HEAD TURBINE KIT AND THEY HAVE STANDARD HEAD HAND; SITE DAYS LOW SPEED NOT SPINNING
⚠️Problem Description
: Wrong part was Installed into the
polisher when tech was here on 2/9. Also the drill bit keeps shooting out the drill head
NJModel: Midmark - 8000-008
Asset ID: 13212770 https://www.ebiotrack.com/workorder.php?wo=71732
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +18564724352
Completed Mar 17, 2026
Called and spoke to Jolene Stahl. She did receive the part from Midmark yesterday. I offered the first open day on 3/20 for the tech but she said they are closed this Friday. She said next Monday 3/23 works in the morning to schedule the return visit. confirmed arrival time around 9am.
📋
Inbound from +18564724352
Completed Feb 26, 2026
Jolene Stahl called back and she said that Monday or Wed are the best days to schedule the repair visit. I told her the first available date would be Wed. 3/11 with arrival between 8-9am. She said she can wait until 3/11 for the visit.
📋
Outbound to +18564724352
Completed Feb 26, 2026
Called to speak to Jolene Stahl. Left a vm for her to call back to schedule the repair visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 24, 2026
To: jstahl@audubonfamilyvets.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352331Location: Audubon Family Veterinary Center LLCAddress: 247 S. Whitehorse Pike Audubon, NJ 08106Device: VetPro 1000 (Series) V2412699Problem Description: : Wrong part was In
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: jstahl@audubonfamilyvets.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352331Location: Audubon Family Veterinary Center LLCAddress: 247 S. Whitehorse Pike Audubon, NJ 08106Device: VetPro 1000 (Series) V2412699Problem Description: : Wrong part was In
📅
WO-01352331 - Virtual Tech - Field Repair - DD: 3/20/2026 - - VetPro 1000 (Series) - Audubon - Audubon Family Veterinary Center LLC
Mar 23, 2026 9:00am – 11:00am
Work Order: WO-01352331
Account: MOUNT LAUREL ANIMAL HOSPITAL
Customer Case Number:
Location: Audubon Family Veterinary Center LLC
Address: 247 S. Whitehorse Pike, Audubon, NJ 08106
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2412699
Contact Name: Jolene Stahl
Contact Pho
JPG
IMG_20260311_093248_993
Mar 11, 2026
Timeline
📞
▶
2
Case Linked Feb 17, 11:08 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order:WO-01352331
Type:Virtual Tech - Field Repair
Priority:P3
📦
▶
2
Parts Requested Feb 17, 11:19 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:6m
⚠️6.0 business days
🔩
▶
2
6x Parts Added Feb 24, 5:55 PM
6x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:7d 6h
⏳2.8 business days
👷
▶
2
Technician Assigned Feb 26, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:1d 15h
🗓️
▶
2
Status: Scheduled Feb 26, 4:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-11T13:00:00.000+0000
⚠️10.0 business days
🔧
Status: Tech On Site by Chris GalassoMar 11, 9:08 AM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 16h
✔️
Status: Completed by Chris GalassoMar 11, 10:57 AM