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← WO Overview

WO-01352333 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 KIRKWOOD ANIMAL HOSPITAL — 11114 Manchester Rd, Saint Louis MO, 63122

Feb 17, 2026 → Mar 1, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 23, 2026
🕐 Clock stopped: Completed (Mar 1)
✗ SLA Missed (6d late)
Dispatch 0.0d
Material Management 1.6d
Coordinators 9.2d
Field Work 0.7d
Billing 5.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.6 days
Coordinators
9.2 days
Over SLA
Field Work
0.7 days
Billing
5.5 days
Over SLA
Created: Feb 17, 2026 Due: Feb 26, 2026 Completed: Mar 1, 2026 (2 days late)
📅
8.9 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569073
Maintenance
Closed
Zone 1 PM NWD - 3rd of 5 YR PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Lizzie Bendick
Owner
Jessica Sells
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352333 (current) Invoiced
Preventive Maintenance • Kevin Cox
Created: Feb 17, 2026 • Closed: Mar 1, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Awaiting Parts - Customer
1.6d
Assigned
3.6d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
3.5d
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3/2026 NSuarez Missing PM checklist.

3/2/26 RBerry- Updated due date based on parts. Updated serviced date to match work details.


2/23 KKelch called Lizzie to schedule for 2/24 between 12 and 2 pm, she asked for Fridays so I offered 2/27 between 11 and 1 pm. Customer confirmed. 

2/20 KKelch called Lizzie to schedule for 2/24 between 9 and 11 am. Advised to call back on Monday after 8 am. 

2/18 KKelch waiting for tracking to update prior to scheduling

02/18/2026 EMartin

Order No: 756020


Customer PO No: SR1539434


Customer: Midmark No Charge


Service Request NO: 1539434


  


Ship To Name: Kirkwood Animal Hospital


Ship To Address: 11114 Manchester Rd    


Ship To City/State: Saint Louis, MO 63122-1246


Waybill (Tracking #): 1ZE444250372430943


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 18-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


2/17/2026jsells

spoke with Trish, and I gave her the work order number and let her know that someone would be calling to schedule

🔧 Work Performed
pm completed
🔍 Technician Findings
no issues found
⚠️ Problem Description
Zone 1 PM NWD - 3rd of 5 YR PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 17, 9:03 AM
Case Number: 00569073
Subject: Maintenance
Status: Closed
📋
▶
3 Work Order Created Feb 17, 11:27 AM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Status: Assigned Feb 17, 1:55 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
📅
Status: Ready for Scheduling by Erin Martin Feb 18, 12:01 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 22h 5m
👷
▶
2 Technician Assigned Feb 18, 2:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 19m
⏳ 3.0 business days
👷
Technician Assigned by Kaitlyn Kelch Feb 20, 10:35 AM
Technician: Kevin Cox
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 9:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-27T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Kevin Cox Feb 27, 1:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 3h
⏳ 1.0 business days
⏱️
▶
2 3x Labor Added Mar 1, 3:41 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cox
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 2h, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Mar 3, 3:15 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 23h
⏳ 4.0 business days
🏁
Status: Closed by Kevin Cox Mar 6, 9:20 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 6h
⏳ 1.3 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 9, 11:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
▶
2 Status: Invoice Pending Mar 10, 10:22 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Mar 17, 3:40 PM
Invoice Number: SM-256065

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00569073
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cox
Scheduled
Feb 27, 12:00 PM
Created
Feb 17, 11:27 AM
Invoice #
SM-256065

Work Details (4)

Name Type Status Qty Amount Date
WL-03108551 Parts Open 1 $0.00 Feb 17, 11:27 AM
WL-03125282 Labor Open 0.58333333333333 $0.00 Mar 1, 3:41 PM
WL-03125283 Labor Open 1 $240.00 Mar 1, 3:41 PM
WL-03125284 Travel Open 9 $110.00 Mar 1, 3:41 PM

Details